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FOR IMMEDIATE RELEASE
24-7
INtouch and Astute Solutions Announce Strategic Technology Partnership
Best-in-Class Customer Care Solutions Optimized for Rapid ROI in an
Outsourced Environment
TORONTO and COLUMBUS, Ohio, May 11, 2010 – 24-7 INtouch, an
award-winning contact center outsourcer, and Astute Solutions, a
provider of consumer-focused CRM, contact center and knowledge
management solutions, today announced that they have entered into a
strategic technology partnership. Under the terms of the agreement, the
companies will leverage 24-7 INtouch’s dedicated service delivery model
to maximize the cost and performance advantages of Astute Solutions’
ePowerCenter™ and RealDialog™.
Through the new
partnership, the companies are extending a full suite of best-in-class
customer care services to joint client companies, including solutions
for voice, chat, email and self-service channels. 24-7 INtouch is
selecting and training agents to become “Astute Solutions certified.”
These professionals will be adept at using Astute Solutions’
technologies to deliver high-quality, personalized and efficient
service. Certified agents will be equipped to operate indistinguishably
from enterprise client companies.
Together, 24-7 INtouch
and Astute Solutions are developing client-specific knowledge bases to
ensure accurate and branded responses across all customer-facing
channels. In addition, they will provide client companies actionable
customer insights to identify trends, capitalize on opportunities and
meet customers’ changing demands.
“We are continually
seeking ways to increase the value of our services—both for the
companies we represent and for their customers,” said Greg Fettes,
president and CEO of 24-7 INtouch. “Our partnership with Astute
Solutions enables us to offer full-cycle contact center management
support. The company is providing us with advanced CRM, knowledge
management and self-service capabilities. This gives us the flexibility
to help our clients stay on top of consumers’ ever-changing demands,
while achieving a rapid return on investment.”
“Our objectives are
ideally aligned with those of 24-7 INtouch. The company understands that
building quality relationships, increasing efficiency and driving
innovation must be concurrent efforts,” said Astute Solutions President,
Joseph Sanda. “Together, our solutions will expand the outsourcing value
proposition by enabling superior service experiences while reducing
costs and complexity for our customers.”
The companies will
overview details of their partnership at the Astute Solutions Customer
Conference 2010. The event will take place May 16-19 in Las Vegas.
Information is available at
www.astutesolutions.com/cc2010/.
About 24-7 INtouch
24-7 INtouch (www.24-7intouch.com)
is a leading contact center outsourcing company that delivers innovative
and value-driven outsourcing solutions via voice, live chat and email,
across all industry segments. Using the most advanced technology in the
industry and Certified Sales and Customer Service Representatives, the
multi-channel approach taken by 24-7 INtouch addresses both long and
short-term goals to reduce costs, increase incremental revenue and
deliver lifetime customer loyalty. The company operates under two
service delivery models, Shared and Dedicated, which cater to the
specific needs of each client with scalable and customized solutions.
The 24-7 INtouch team is aligned to act as brand specialists,
representing their client’s brand, culture and employees in each
business partnership.
About Astute Solutions
Through award-winning customer interaction and relationship management
solutions, Astute Solutions enables companies to differentiate through
service excellence. Its user-friendly ePowerCenter™ and RealDialog™
solutions provide the robust capabilities companies need to deliver
efficient, high-touch, and high quality service; while ensuring
consistent and accurate responses across all communication channels.
Moreover, Astute's solutions capture actionable "voice of the customer"
insights that lead to improved products, services and operations. By
partnering with Astute Solutions, leading companies across a variety of
industries achieve exceptional ROI by reducing overall interaction and
operational costs, improving agent performance, retaining more
customers, delivering market-leading products and services and
increasing revenue. For more information, visit
http://www.astutesolutions.com
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MEDIA CONTACTS:
Astute Solutions
Linda Pitt
lpitt@LP3communications.com
859.291.1005
www.astutesolutions.com
24-7
INtouch
Jay Urbiztondo
Marketing Manager
press@24-7intouch.com
1.800.530.1121
24-7intouch.com |
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