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Facilities

24-7 Intouch employs over 1500 people globally with the capacity to support over 1800 agent stations in Canada, the United States, and India. The company is headquartered in Winnipeg, Manitoba, with additional offices located in Regina, Sasketchewan; Denver, Colorado; Dallas, Texas; and New Delhi, India.

With international operations, 24-7 Intouch is able to provide flexible onshore and offshore outsourcing solutions. Each site is supported by its own HR, IT and, Quality and Training Operations.  The Winnipeg locations house corporate functions such as, Sales, Marketing, and Finance. All facilities utilize the most advanced technology on the market, and have the ability to load share in the case of call spikes, operating 24 hours a day, 7 days a week, 365 days a year.

1400 Taylor Contact Center

 
Located in Winnipeg’s west side, this site is a newly renovated 18,000 square foot building which includes an 8,500 square foot contact center floor with 220 agent seats.

Features include:
  • Brand new building with bright, modern interior design
  • 20 station training classroom
  • Natural gas generator capable of powering the entire contact center
  • 24-hour security with video surveillance and key card access.
  • Employee benefits such as free parking, large lunchroom with cable TV, and in close proximity to public transport
  • Houses corporate functions such as HR, WFM, and site level Training and IT

136 Market Contact Center

The second Winnipeg site is located across the city in the Exchange District in downtown Winnipeg. Located in a Heritage building, the newly-renovated loft space has been designed to emit an executive and corporate ambiance for our agents and support staff. This facility houses only our high touch Dedicated clients in our “Contact Center of Excellence”. The facility is approximately 22,000 square feet with a capacity of 350 agent seats.

Features include:
  • Newly renovated Heritage building in an area full of historical, cultural, and commercial importance.
  • High security with key card access only
  • Large kitchen and agent break room; easily accessible for public transportation
  • Houses Corporate functions such as Enterprise Sales, SMB Sales, Chat Operations, and site level Training and IT

Facts about Winnipeg

  • Strategic central location – close proximity to US border; minimal risk of natural disasters
  • Abundant pool of qualified and experienced labor – 12,000+ people currently employed in the contact center industry
  • High level of education – 5 Universities/Colleges with 40% of population have post-secondary education from College, CEGEP, or University
  • Added diversity & highly multi-cultural – 11% of population bilingual French & English

335 Maxwell Crescent Contact Center

The Regina center is a newly renovated 14,000 square foot building, which includes a 6,500 square foot call center floor with 158 agent seats.

Features include:
  • Renovated facility with bright and modern design
  • High security with key card access only
  • Natural gas generator capable of powering the entire contact center
  • 15 station training classroom
  • Large kitchen and agent break room; close proximity to public transport
  • Houses Corporate functions such as Finance, Corporate IT, SMB Client Services, and site level HR and Training

Facts about Regina

  • Strategic central location – close proximity to US border; minimal risk of natural disasters
  • Smaller city with career focused labor resulting in low attrition levels
  • Abundant pool of qualified and experienced employees – Regina is known as an important contact center hub in Canada