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Behind our successful front line agents is a great management team. Meet the innovative executives that lead our teams.
President and Chief Executive Officer
Executive Vice President and Chief Operating Officer
Chief Financial Officer
As President and CEO of 24-7 Intouch, Greg Fettes is the driving force behind the company’s consistent growth and success. Under his leadership, the company has grown from 10 to 600 seats, with a continued focus on service excellence while maintaining a passionate, family-orientated culture. Greg has been involved in all aspects of the business and is primarily responsible for developing strategic growth initiatives and directing the overall operations of the business.
Greg attended Bentley College and the University of Western Ontario, and holds a B.A. in Industrial and Organizational Psychology.
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As Executive Vice President and Chief Operating Officer, Jeff Fettes oversees and supports the entire operations of the business, in addition to the technological structure of 24-7 Intouch and the delivery of all professional services to our clients. Jeff’s entrepreneurial spirit and commitment to offering our clients flexible solutions has created a competitive reputation for 24-7 Intouch as a leading provider of innovative technology and quality service in the call center industry.
Jeff attended Babson College and University of Southern Florida, and has attained several university degrees focusing in the areas of Marketing and Information Technology. Jeff brings 14 years of experience in IT and Web Design to 24-7 Intouch.
Vice President of Sales, Dedicated Solutions
Vice President, Technology
Vice President of Social Herd
As Vice President of Technology, Mike is responsible for the day-to-day management of IT, including all programming and networking. Mike has successfully managed central technical projects of 24-7 Intouch, including new technology implementation, software development, and network engineering.
Prior to 24-7 Intouch, Mike was involved in leading-edge software development for several years. He performed research and development for Saskatchewan Telecommunications and helped conceptualize breakthrough web products for Shop.com, a start-up in Saskatchewan. Mike holds a Bachelor degree in Electrical Engineering and one in Computer Science, both from the University of Saskatchewan.
As the Vice President of Social Herd, Maya is oversees the Social Media Management division of 24-7 Intouch. Social Herd provides monitoring with integrated case & knowledge management, moderation of public and private communities and engagement strategies built on response best practices and social governance. Maya joined 24-7 Intouch in 2004 leading the 24-7 Intouch’s marketing team and holding additional responsibilities of sales management and supporting company growth initiatives with the CEO. As the leader for Social Herd, Maya provides expertise in social media technologies, social agent training & certification, response best practices, KPI measurement and enabling businesses to integrate social media into their current customer care operations.
Maya holds a B.B.A in Marketing and Finance from Simon Fraser University in British Columbia, and a B. Sc. Degree from the University of Manitoba.
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Senior Vice President of Sales & Marketing
Director of Operations
Director, Workforce Optimization & Best Practices
As Director of Workforce Optimization & Best Practices, Angela is responsible for overseeing the Workforce Analyst team and scheduling all contact center employees to meet client needs. In this role, Angela supports all three contact center locations, forecasting call volumes, trending distribution patterns, and managing agents from point of schedule to the end of each shift.
Angela has 14 years of experience in the customer contact and IT consulting industries, with a focus on call center operations & support management, client management, project management and business development.