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 Leadership Team

24-7 Intouch focuses on hiring the best people, from front-line agents and managers to our corporate staff in HR, Finance, IT, Marketing and Sales. Keeping our core values in mind, we are able to recruit and retain high-caliber people within a passionate culture committed to performance.

Our hardworking team is lead by innovative executives, uniquely suited to their positions, and dedicated to the success of the company. Meet them now!
 

 
Greg Fettes
Greg Fettes

President and Chief Executive Officer

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Jeff Fettes
Jeff Fettes

Chief Operating Officer

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Mitul Kotecha
Mitul Kotecha

Chief Financial Officer

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As President and CEO, Greg provides the strategic vision, framework and initiatives for the company’s performance and growth. Under his leadership, 24-7 Intouch has continually diversified its solution offerings and expanded its locations globally to deliver innovative support, continued client value and service excellence.

Greg has led 24-7 Intouch since 2001, making an impact within all aspects of the business, leveraging over 15 years of entrepreneurial experience in sales, marketing and operations, focused on delivering a high standard of customer support. Greg attended Bentley College and the University of Western Ontario, and holds a B.A. in Industrial and Organizational Psychology.

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As Chief Operating Officer, Jeff is responsible for the global operations of 24-7 Intouch, which focuses on the performance and quality delivery of solutions to our clients. As part of the executive team, Jeff oversees the cross-functional groups of IT, training and workforce management, which all directly relate to the execution of solutions and providing valuable insights to our clients.

Jeff, along with Greg, has helped lead 24-7 Intouch since 2001, bringing the same entrepreneurial spirit and over 15 years of IT, operations and marketing experience to help execute solution delivery. Jeff attended Babson College and the University of Southern Florida, holding degrees in Marketing and Information Technology.

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As Chief Financial Officer, Mitul is responsible for the company’s financial management, strategizing for future growth initiatives, while maintaining current flexibility. As part of the executive team, Mitul also oversees the human resources group in addition to his finance teams. He has been able to create a refined approach to management reporting, financial planning and analysis, and process improvement, which are all critical to proactively provide our clients with the right resources, technology, and facilities.

Mitul joined 24-7 Intouch in 2011, bringing over 15 years of knowledge and experience in accounting and financial management, in both the private and public sectors. Mitul is a Chartered Accountant and holds his Honours in Business Administration from Richard Ivey School of Business.

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Chris Wallace
Chris Wallace

Vice President of Sales

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Mike Warren
Mike Warren

Vice President, Technology

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Maya Kotecha
Maya Kotecha

Vice President of Social Media

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As Vice President of Sales, Chris is responsible for new client acquisition and market expansion within the Enterprise Solutions division of 24-7 Intouch. By leveraging the company’s proven expertise, Chris enhances client relationships and fosters customer loyalty to generate revenue and meet company growth objectives. Chris works closely with the executive and operations teams to develop and implement sales and service strategies across each customer engagement channel.

Chris joined 24-7 Intouch in 2001 and has held various positions within sales, business development, and operations. Chris is actively involved in the consumer affairs industry, acting as the SOCAP Canada Chapter Board Advisor, and member of the Board of Directors for SOCAP International. He holds a Bachelor of Arts Degree from the University of South Florida. 

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As Vice President of Technology, Mike is responsible for the day-to-day management of IT, including all programming and networking. Mike has successfully managed all of the central technical projects at 24-7 Intouch, including new technology implementation, software development, and network engineering.

Mike joined the 24-7 Intouch team in 2001. Prior to 24-7 Intouch, Mike was involved in cutting-edge software development for several years. He performed research and development for Saskatchewan Telecommunications and helped conceptualize breakthrough web products for Shop.com, a start-up in Saskatchewan. Mike holds a B.S. degree in Electrical Engineering and one in Computer Science, both from the University of Saskatchewan.
 

As the leader of the Social Media division of 24-7 Intouch, Maya is responsible for the overall success, operations and growth of this channel offering. In this role, Maya provides clients expertise in social media marketing, social technologies, social agent training and certification, response best practices, KPI measurement, and the strategic integration of social media into current customer care operations.

Maya joined 24-7 Intouch in 2004 and has previously served as the Vice President of Marketing & Corporate Strategy, bringing over 10 years of experience in B2B marketing, sales and business development to her current role. Maya holds a B.B.A in Marketing and Finance from Simon Fraser University in British Columbia and a B.Sc from the University of Manitoba.

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Matt Cockell
Matt Cockell

Senior Vice President of Sales & Marketing

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Rod Edwards
Rod Edwards

Vice President of Information Technology

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Elsa Silva
Elsa Silva

Vice President of Enterprise Sales

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As Senior Vice President of Sales & Marketing, Matt is responsible for overseeing the acquisition of new client relationships, along with providing them with ongoing value through loyalty initiatives. Matt also manages the overall 24-7 Intouch brand, both externally by positioning us in the market, and internally by enforcing our company culture and transparency. Through managing the Sales, Marketing and Customer Experience teams at 24-7 Intouch, Matt helps drive continuous value to our clients and communities we are involved in.

Matt joined the 24-7 Intouch team in 2007, bringing a wealth of contact center and communications experience at different capacities, holding positions at MTS Allstream and Inspyre Solutions in the functions of finance, sales, marketing, business development, and operations. Matt holds an Honours degree in Marketing and Small Business, Entrepreneurship from the University of Manitoba.

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As Vice President of Information Technology, Rod is responsible for leading the 24-7 Intouch global IT team, composed of industry-leading telephony experts, workstation support crews, networking gurus, and application developers. In his role, Rod oversees and maintains 24-7 Intouch’s internal systems and infrastructure, which serves as the platform for all contact center locations and securely supports client solutions, delivery, and technology performance. His expertise allows 24-7 Intouch to build custom solutions that are flexible based on client systems and goals.

Rod joined 24-7 Intouch in 2011, after a 10-year career in Marketing at Great West Life. He holds an Honours Degree in Marketing from the University of Manitoba, and a CMA designation.

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As Vice President of Enterprise Sales, Elsa is responsible for new client acquisition and leading our nearshore solutions. In this role, she helps clients expand their global presence, language offerings, and in some cases facilitates multisite deployments to ensure cost effective solutions are delivered with high quality.

Elsa joined 24-7 Intouch in 2013, as part of its acquisition of Innovative Contact Solutions (ICS), a multichannel Business Process Outsourcer located in Guatemala City, Guatemala. Elsa was a co-founder and brings years of global experience with marketing and business development at ICS. Elsa holds a degree in International Relations from the Instituto Tecnológico de Estudios Superiores de Monterrey, México. She also studied at La Sorbonne in Paris, France; Universidad Pontifica, Madrid, Spain; and the University of Texas in Austin, Texas.

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