The outsourcing industry is constantly evolving and changing to meet client demands. As our industry evolves, so will 24-7 Intouch, anticipating opportunities for optimization. Our Vision, Mission, and Values represent our long term strategy to ensure 24-7 Intouch remains an innovative company and business leader within the contact center market.
24-7 Intouch is dedicated to building long-term relationships by providing flexible outsourced contact center solutions that add maximum value to our clients. We strive to create a positive experience with every customer interaction by delivering the best people, best processes, and best technology.
24-7 Intouch’s culture is what sets us apart from other contact centers. Our business practices are aligned with the following company values:
Our people are the most important aspect of our business. Every employee plays a role in our success. As a result, we promote a positive, encouraging and lively work environment which translates into a better experience for not only our employees, but also our clients and their customers.
We enforce fairness with all interactions, both internally and externally. Employees, suppliers, partners, clients, and customers are all treated equally with the same attention and respect they deserve. This focus builds and maintains strong relationships that benefit everyone in contact with our organization.
We are proud that our innovative attitude helps to maximize the benefits our clients receive. Technology is the driving force behind our continuous development and efficiency. By investing in research and development, partnering with industry leaders, and adopting the latest technology into our operations, we are always a few steps ahead of the competition.
We are persistent in identifying and integrating new methodologies for operational improvement that are essential to the contact center industry. This ensures that our clients can rely on us to deliver consistent, efficient, and quality service. Operational excellence isn’t just a goal - it’s our priority.
Our company is dedicated to facing challenges head-on and stop at nothing to provide the highest level of service to our customers. We are not afraid to take calculated risks to improve and innovate existing services.
We pride ourselves in creating an honest feedback loop both internally as an organization between cross-functional teams, and as a partnership with our clients. We are proactive with the insights we gather to ensure a collaborative relationship that encourages ongoing development.
The 10 Things below are the guiding principles of our belief structure and relate back to our purpose and the "Why" behind what we do. They represent the overall culture of who we strive to be.
- We obsess about our clients.
- Batman had Robin. Holmes had Watson.
- Happiness is an attitude.
- We like to win.
- Today is always almost over.
- Learn, unlearn.
- You can fail, but fail fast.
- Inspiration needs execution.
- We judge our success on more than just making money.
- What we love most about our home is who we share it with.