24-7 Intouch is a leading contact center outsourcer that has built its success on ensuring the company remains innovative and flexible when providing outsourcing solutions to any industry.
Leveraging the benefits of our nearshore Canadian locations, 24-7 Intouch has years of proven experience in providing professional, flexible, multichannel contact center solutions for a wide range of small, midsize, and enterprise-level clients, 96% of which are based in the United States.
24-7 Intouch has two divisions – Dedicated and Shared – with all solutions offered via phone, chat and email.
Our Dedicated division utilizes a Dedicated agent model for larger programs ranging from 50-80 seats.
Solutions within this division are highly customizable to the client, with robust quality reporting and KPI tracking. Our agents are highly specialized to each account, acting as true brand specialists and knowledge agents. Clients within our Dedicated division, many of which are Fortune 100 brands, come from a broad range of industries such as Retail
, Financial Services & Insurance
, News & Media, Food & Restaurant
, and Consumer Packaged Goods