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Our Approach

24-7 Intouch is a global contact center outsourcing company that delivers innovative, quality-driven, customer service solutions, across all industry segments. Using the most advanced technology, comprehensive insights, and brand specialists for each account, 24-7 Intouch is able to provide a multichannel approach, via voice, live chat, e-mail and social media management. This customizable, customer care method allows clients to utilize business insights to deliver lifetime customer loyalty and increase incremental revenue. The 24-7 Intouch team takes pride in creating a top to bottom brand alignment for clients to create the ideal customer experience.

The company continues to grow to accommodate the needs of new and existing clients. They currently operate offices in Canada, USA, Guatemala, and India.


24-7 Intouch Company Facts
  • 14+ years of experience in the contact center industry
  • Over 250 clients including many Fortune 1,000 brands
  • Over 4,000 seats globally across nine modern facilities
  • Strategically established across onshore, nearshore, and offshore locations with a highly educated labor pool in contact center oriented regions
  • Industry-leading Avaya contact center technology at each of our locations
  • Recognized in the Top 50 Teleservices companies in the world by Customer magazine for 9 consecutive years and in 2014 was ranked 5th overall and listed as the 2nd largest Interactive Solution Provider

Resources

Do you rue? 24-7Intouch & rue21 Present Innovating the Agent Experience at SOCAPAC14 More...

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Get your Customer Care Ramped Up for the Christmas Season. More...

White Papers produced by 24-7 Intouch provides in-depth analysis and information relating to contact centers and outsourcing. More...