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Our Approach

24-7 Intouch is a global contact center outsourcing company that delivers innovative, quality-driven, customer service solutions, across all industry segments. Using the most advanced technology, comprehensive insights, and brand specialists for each account, 24-7 Intouch is able to provide a multichannel approach, via voice, live chat, e-mail and social media management. This customizable, customer care method allows clients to utilize business insights to deliver lifetime customer loyalty and increase incremental revenue. The 24-7 Intouch team takes pride in creating a top to bottom brand alignment for clients to create the ideal customer experience.

The company continues to grow to accommodate the needs of new and existing clients. They currently operate offices in Canada, USA, Guatemala, and India.


24-7 Intouch Company Facts
  • 13+ years of experience in the contact center industry
  • Over 250 clients including many Fortune 1,000 brands
  • Over 3,500 seats globally across nine modern facilities
  • Strategically established across onshore, nearshore, and offshore locations with a highly educated labor pool in contact center oriented regions
  • Industry-leading Avaya contact center technology at each of our locations
  • Recognized in the Top 50 Teleservices companies in the world by Customer magazine for 8 consecutive years and in 2013 was ranked in the top 10 and listed as the 4th largest Interactive Solution Provider

Resources

24-7 Intouch & Orbitz Worldwide to Deliver Webinar on Global Expansion More...

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Get your Customer Care Ramped Up for the Christmas Season. More...

White Papers produced by 24-7 Intouch provides in-depth analysis and information relating to contact centers and outsourcing. More...