Strategic Partners

Below are a few of our featured partners. To learn how you can be a 24-7 Intouch partner, please complete our request for information form.

LivePerson

LivePerson

LivePerson, founded in 1995 and headquartered in New York City, is a leading provider of online communication platforms that facilitate real-time engagement and live expert advice. Intelligently connecting businesses and individual experts with consumers seeking help on the Web, LivePerson’s platform creates more relevant, compelling and personalized online experiences. Every month, millions of people across the world turn to LivePerson to get the information and advice they need to succeed online. More than 7,000 companies, including EarthLink, Hewlett-Packard, Microsoft, Qwest, and Verizon, as well as 30,000 individual experts rely on LivePerson to maximize the impact of the online channel.

Astute Solutions

Astute Solutions

Through award-winning customer interaction and relationship management solutions, Astute Solutions enables companies to differentiate themselves through service excellence. Its ePowerCenter™ and RealDialog™ solutions provide the robust capabilities companies need to deliver efficient, high-touch, and high quality service, while ensuring consistent and accurate responses across all communication channels. Moreover, Astute’s solutions capture actionable “voice of the customer” insights that lead to improved products, services and operations. By partnering with Astute Solutions, leading companies across a variety of industries achieve exceptional ROI by reducing overall interaction and operational costs, improving agent performance, retaining more customers, delivering market-leading products and services and increasing revenue. Astute Solutions’ Global 1000 customers include: McDonald’s, Bath & Body Works, The Scotts Miracle-Gro Company, British Airways, Levi Strauss & Co., L’Oreal USA, Scott’s, GlaxoSmithKline, Abbott Labs, and Dunkin’ Brands. Click here to learn more about our Astute Certified Labor.

Uptivity

Uptivity

Uptivity, formerly CallCopy, is a leading provider of workforce optimization solutions for customer contact centers with over 1,000 clients worldwide. Since its founding in 2004, Uptivity has received industry recommendations for its product and service quality and currently is rated #1 in overall vendor satisfaction, according to the DMG Consulting annual industry survey. Uptivity’s flagship offering is cc: Discover, a complete, integrated, modular, application system for call center workforce optimization (WFO). Capabilities feature PCI-compliant voice and screen recording, multi-channel quality assurance for inbound, outbound and blended calls, email and chat. Agent monitoring and coaching is integral to the quality assurance facility. Modules include performance and mobile-enabled workforce management (WFM), standard and real-time dashboard reporting, IVR satisfaction surveys, and speech and desktop analytics for business intelligence gathering. An included API and a systems integration module facilitate interconnection with clients’ enterprise and desktop applications. cc: Discover is integrated with most leading telephony systems. For details visit www.uptivity.com.

Wilke Global

Wilke Global

Wilke Global offers comprehensive global solutions to address every aspect of CRM, including validated systems for regulated industries and global solutions for worldwide operations. In addition to core CRM functionality, their turnkey solutions address: Social Media, Knowledge Management, Satisfaction Surveys, Web Chat, Where-to-Buy Questions and other Self Service issues.

Their solutions provide native-language interfaces, international address and date/time formatting and consolidated worldwide reporting. Wilke Global supports partner clients in 56 countries throughout the Americas, Europe, Australia, Africa and the Pacific Rim. Their solutions seamlessly accommodate every European language as well as Chinese, Japanese, Korean, Thai, Hebrew, and of course, English.

Wilke Global’s solutions are tailored for Consumer Affairs professionals. Their partner clients value their commitment to flexible, robust, and high quality products for organizations of all sizes. More importantly, they adapt as requirements change and scale as businesses grow.
 

 

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Resources

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White Papers produced by 24-7 Intouch provides in-depth analysis and information relating to contact centers and outsourcing. More...