Technology

24-7 Intouch incorporates a strategic mix of software and hardware to make up a reliable technology ecosystem. Systems across all facilities have a high level of security and set up for redundancy and high-availability. The core server leveraged to distribute interactions is the Avaya Aura Call Center Elite.

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IT Team

Thousands of calls, chats, and emails run through our contact centers on a daily basis. Managing these is an important task and crucial to maintaining high levels of quality for our clients. Any call center can buy the best technology on the market, but it is the people behind this technology that deliver the results you are looking for.

The 24-7 Intouch IT staff is made up of a variety of industry experienced professionals, all experts in the telecommunications field. This talented team allows us to provide customized applications to any of our clients requiring more than cookie-cutter type of applications. Our philosophy is if you can dream it, we can build it.

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Resources

24-7 Intouch Supports Customer Care Community at SOCAP Symposium 2014  More...

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Get your Customer Care Ramped Up for the Christmas Season. More...

White Papers produced by 24-7 Intouch provides in-depth analysis and information relating to contact centers and outsourcing. More...