Enterprise Reporting

The 24-7 Intouch Enterprise Reporting Suite provides timely and accurate performance analysis data related to your specific needs and operational goals. Through an in-depth assessment of your reporting needs in the initial stages of your account implementation, collectively we will outline your key performance indicators and design a reporting solution that is right for you.

Metrics Monitored

24-7 Intouch’s Enterprise Reporting Suite provides specific statistics on your account for every individual call and the average of all calls organized in 15-minute intervals throughout the day. Our reporting is conducted 24 hours a day, and is available to you in real-time up to the last 15-minute interval.

The Enterprise Reporting Suite tracks elements of the call such as:

  • Service Levels
  • Calls Offered and Calls Answered
  • Abandoned Percentage
  • Types of Abandons
  • Average Queue, Talk, Wrap and Handle Times
  • Total Queue, Talk, Wrap and Handle Times

Reporting Delivery

24-7 Intouch Enterprise Reporting Suite operates on a flexible platform that allows for delivery via a secure web portal, FTP site or email. The timeline for delivery of all reporting is based on pre-programmed intervals that suit the needs of each individual client. If at any time between report deliveries you wish to view the statistical success of your account, all reports are also available through a secure log-in on the 24-7 Intouch website.

Custom Reporting

24-7 Intouch has designed the Enterprise Reporting Suite to meet the needs of our Dedicated clients. We also recognize that you may have specific needs that require a custom reporting solution, which we are happy to provide. If this is the case, an in-depth consultation of your reporting needs is conducted to develop the best reporting solution for you to supplement the 24-7 Intouch Enterprise Reporting Suite.

To learn more about 24-7 Intouch’s Enterprise Reporting Suite, please contact our Dedicated Services Sales Team at 1.800.530.1121.

Have a question or want to discuss your business needs?



Resources

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