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Solutions
Enhance professionalism and increase customer satisfaction with our flexible and affordable communication solutions catered to your large business.

Sales & Customer Service

Meet and exceed your revenue goals using a team of dedicated agents specially trained and managed to reflect your brand and service expectations.

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Customer Care & Retention

Increase customer satisfaction and brand loyalty by caring for your customers through the channel of their choice. 24-7 Intouch agents are specially trained to optimize your cross-channel strategy, serving your customers using both our contact and call center models.

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Live Chat Sales & Service

Optimize your online conversions with a complete live chat solution that uses industry-leading LivePerson technology and 24-7 Intouch agents who are specially certified on the LivePerson console.

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Pay-for-Performance Live Chat

Decrease your investment risk in Live Chat through our Pay-for-Performance (PFP) delivery model, structured to provide highly incented and motivated chat agents that will uplift your online sales and reputation.

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Email Response

Achieve faster response times and consistent messaging that satisfies the expectations of your customers. Our agents are trained to efficiently communicate via email, and accurately resolve message tickets.

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Direct Response

Increase your lead captures and conversations through efficient handling of all client communication. 24-7 Intouch’s 24x7x365 direct response solution is flexible, and capable of handling large spikes in call center volume.

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Technical Support

Increase your resource efficiency while maintaining a high level of quality, allowing our 24x7x365 Technical Support Team to free up your time so you can focus on more complex queries or tier two and three support questions.

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Agent Assist Sales & Service

Meet the demands of high-touch customers needing answers and support to more complex issues through Agent Assist Sales & Service. Our highly trained agents are supported by intuitive technology, facilitating the most accurate responses to provide increased customer satisfaction.

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Features of our Dedicated division include:

  • Dedicated telesales and/or customer care agents with customized training on your account
  • Services offered in 3 languages (English, French & Spanish)
  • Qualified Operations Team with extensive experience in dedicated contact center management
  • Direct access to a team of Service Delivery Managers who will tactfully handle every account need
  • Daily performance tracking and agent productivity report
  • Real-time monitoring of agent activity to identify training and other quality assurance needs
  • Enterprise reporting access to monitor call center performance on demand
  • Daily back-up of all client data as part of a comprehensive disaster recovery plan

Resources

News & Events
Social Herd to Speak at 2013 SOCAP Canada Community Event  More...

Blog
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Articles
Get your Customer Care Ramped Up for the Christmas Season. More...

White Papers
White Papers produced by 24-7 Intouch provides in-depth analysis and information relating to contact centers and outsourcing. More...

24-7 Intouch & Unilever to Present at Frost & Sullivan Event

Delivery


Learn more about how we deliver our Dedicated Solutions

Recruitment & Retention
Training & Development
Account Management
Quality Assurance
Enterprise Reporting
Multilingual Support
24-7 Intouch’s Dedicated Solutions division offers robust and flexible call and contact center solutions that assist in meeting your overall business goals. Building a true partnership, we align our culture with yours to ensure a true representation of your brand, offering our core competencies and specialization as part of your plans and strategies.

Our complete contact center delivers award-winning quality, and understanding the demands of today’s evolving customer, our multichannel approach addresses both long and short term plans to increase incremental revenues and deliver lifetime customer loyalty.

24-7 Intouch has proven experience and success in meeting the outsourcing objectives of Fortune 1000 corporations in various industries such as retail, automotive, e-commerce and manufacturing. Whether your outsourcing goal is to retain customers, increase revenue, generate sales, reduce service costs, or break into new markets, we have a solution that can help manage each step of your customer life cycle.