Pay-for-Performance Live Chat

In addition to our traditional model, 24-7 Intouch offers Pay-for-Performance (PFP) Live Chat as a low-risk delivery option to uplift your online sales and brand reputation. The challenge to convert visitors into buyers on your website and to increase average order size can be difficult to overcome, which is why we have developed a sales-focused, performance-based solution model to meet your online conversion needs. Powered by LivePerson’s sophisticated targeting and intelligent rules-based engagement chat platform, combined with 24-7 Intouch’s sales-focused Certified Chat Agents, the challenge of converting online customers to buyers can become obsolete.

While there are customers who can independently navigate through a website and make a purchase with minimal customer service, there are others who require assistance to place an order at all. Using LivePerson’s third-generation engagement platform, the buyers who require more assistance are identified, targeted and engaged as a priority before others, ensuring your visitors receive the quality care they deserve, using the channel they prefer.

24-7 Intouch understands the complexity of online shopping and the difficulty of catering to all potential buyers to appeal to their needs. Our PFP Live Chat model mitigates the risk of addressing these issues, and we take full responsibility for the success of your Live Chat program. Our dedicated 24-7 Intouch and LivePerson resources continuously manage your account to look for ways to improve performance.

There are two main components of the Pay-for-Performance Model:

LivePerson's Intelligent Engagement Technology
  • Third-generation platform allows for intelligent online visitor analysis and optimized targeting
  • Recognition of visitors that will most likely benefit from a Live Chat session
 LivePerson Certified Sales Agent Training 
  • 24-7 Intouch specialized chat agents are selectively staffed and undergo LivePerson certification training to ensure expert knowledge and use of the technology
  • Online sales and customer service skills are continually measured and developed
  • Training on clients’ industry, business, and products are established

This risk-free opportunity will see an immediate increase in conversions for your online market. Our agents are compensated based on their performance and conversion totals, which means your success is our success.

24-7 Intouch Pay-for-Performance Highlights:

  • Minimized risk through a performance-based model
  • Proven success in increased incremental orders and revenue
  • Targeted visitor engagement for higher ROI
  • Access to LivePerson technology, Certified Agents, and service delivery best practices in one rate
Contact us to learn more about our PFP Live Chat Solution.

Have a question or want to discuss your business needs?



Resources

24-7 Intouch Supports Customer Care Community at SOCAP Symposium 2014  More...

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Get your Customer Care Ramped Up for the Christmas Season. More...

White Papers produced by 24-7 Intouch provides in-depth analysis and information relating to contact centers and outsourcing. More...


 

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