When customers experience issues with your product or service, the top priority and main goal is to provide immediate help and consistent answers to prevent negative feedback or product/service returns. The majority of customer support calls can be categorized as 1st tier help – they are basic in nature, but most common amongst your customers. 24-7 Intouch offers dedicated agent Technical Support on a 24×7×365 basis, allowing our clients to focus on more complex queries or tier 2 and 3 support questions.
24-7 Intouch will work with your business to ensure our agents become true extensions of your team, knowledgeable in your products and services, taking a professional approach to your customer concerns. Through our own help-tree support system or integration with your CRM, we can assist you in bridging the gap with your customers by providing 24×7×365 Technical Support via phone, chat, and/or email.
24-7 Intouch Technical Support Benefits Include:
- Accurate and timely responses ensuring consistent messaging of your brand across all channels of support
- Scalability in labor delivery, allowing you to ramp support up and down quickly and efficiently depending on your product or service seasonality
- Improved customer satisfaction by providing customers with the extra level of attention they demand
- Proven expertise through complex product and CRM training to our agents
- Reduced support costs and increased employee productivity by allowing your team to focus on more complicated, tier 2 customer inquiries
Contact our Enterprise Sales Team today at 1.800.530.1121 for a consultation on your outsourced Technical Support requirements.
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