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Enterprise: Solutions
> Customer Self Service
CUSTOMER SELF SERVICE
24-7 INtouch understands that maintaining superior customer service
while keeping costs under control is important to businesses with large
customer service needs. To address this, we offer a Customer
Self-Service solution based on an Interactive Voice Response (IVR)
platform. This reduces costs by offering convenient, user friendly
automated services, which decreases the number of live agents needed.
Your customers can easily complete their own transactions, while still
having the option to speak to a live agent if needed.
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Customer Self-Service Features |
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Speech recognition |
Provides your customers with the ability to
verbally communicate their requests instead of using the conventional
touchtone keypad method |
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Text-to-speech |
Uses technology that can read textual
information in a variety of languages and then converts it into
synthetic speech output that is deliverable to customers through the
telephone |
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Voiceprint identification |
Increases customer self-service security by requiring authorized
access to sensitive and private customer information (ie: financial
and medical information, passwords, etc.) |
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Customer Self-Service: Business Benefits |
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Cost Reduction |
Automation increases efficiency and decreases
the need for additional live agent time. |
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Improved Allocation of Resources |
Agent staffing is significantly reduced through
customer self-service. Agents can be hired according to call
complexity rather than call volume. Routine portions of an
interaction are automated while complex portions are handled by a
live agent – therefore allocating your man power more effectively. |
To learn more about our Customer
Self-Service features contact us at 1.800.530.1121.
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