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Enterprise:
Service Features >
Disaster Recovery
DISASTER RECOVERY
Services provided by contact centers are mission critical to many
companies. 24-7 INtouch understands that any extended outage or
downtime would inflict a direct and measurable impact on your
business. Accordingly, 24-7 INtouch has established thorough
contingency plans to ensure best practices are undertaken during a
critical situation or unforeseen disaster.
Our Strategy
As a first line of defense, 24-7 INtouch strategically places all call
centers in locations that have low probabilities of natural disasters.
Located in central Canada there is little to no risk of hurricanes,
earthquakes, or floods, as oppose to our southern and offshore
competitors. Our strategic locations immediately reduce the chance
that a severe disaster would affect our center and render us
inoperative.
However, there are still possibilities of other disasters that every
call center must prepare for. 24-7 INtouch has a detailed Facility
Management Program, including a Disaster Recovery Plan and SLIP
(Service Level Interruption Plan). Precautions such as a natural gas
generator, uninterrupted power supplies, and in-house systems
technicians are outlined in this plan to prevent interruption of
service.
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Some of the highlights of our strategy
include: |
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Series of UPS
(uninterruptible power supply) battery back-ups for a first line
defense mechanism in the case of lost power |
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For extended
power outages, a natural gas powered generator with the capability
of powering the center indefinitely if necessary. |
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Separate battery
backup system within our Nortel Succession 1000 M PBX that provides
uninterrupted power to the switch for up to 24 hours. |
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Daily backups of
client data and crucial company data enabling transport of all data
to a call center partner who will handle all calls for a short
period of time |
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Concrete and
brick fire-proof server room |
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Three separate
active Internet Sources enabling us to access the Internet via one
of our secondary connections in the event of loosing primary T1s. |
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24 hour, on-call,
in-house systems technician |
To learn more about our Disaster Recovery Strategy please call us
today at 1-800-530-1121.
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