Case studies produced by 24-7 Intouch provide tangible examples of unique client scenarios, outlining the service and support goals for optimization, the solution we provided to cater to those needs, and how we delivered it to achieve results. Our collection of case studies are a sample of the common situations we have supported, and provide insight into how our talented people, proven processes, and industry-leading technology factor into an overall outsourced solution deployment.
For more contact center industry-related resources, visit our Article and White Papers sections.
Featured Case Studies
ShopNBC drives incremental online sales and enhances customer
satisfaction through 24-7 Intouch’s Pay-for-Performance Live Chat solution, powered by LivePerson’s intelligent engagement software.
The Children's Place
Leveraging The Children’s Place’s existing CRM solution, 24-7 Intouch provided them with exactly what they needed —a one-stop shop for integrated and optimized labor and technology.
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