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Industries > Food & Restaurant
FOOD & RESTAURANT
In today’s fast paced world more and more consumers are ordering in as
way to save time while enjoying a satisfying meal. When your customer
calls into your restaurant to place a take out or delivery order, it is
of the utmost importance that you complete their order quickly and
accurately. To satisfy this growing number of customers, more restaurant
companies are turning to outsource their customer service
needs to gain efficiencies and improve service levels.
As a testament to the award winning customer service quality at 24-7
INtouch, many of our restaurant and food clients have experienced the
following since implementing their outsourcing program:
▪ Reduced order error rates
of up to 50%
resulting in
decreased food costs and increased revenue
▪ Increase in quality and consistency
of ordering at store
locations,
resulting in fewer guest complaints and increased
satisfaction
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Increase of 25% in average order size on all checks through
cross-sell and up-sell promotions
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