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Industries > Online &
Multi-Channel Retail
ONLINE & MULTI-CHANNEL RETAIL
With the emergence of the Internet and improvement in
e-commerce security, the Retail and Catalog industry has experienced a
drastic change. Retailers spend thousands of dollars on online
advertising to drive traffic with their website and increase online
sales. Increased competition on the Internet and lower margins has
forced retailers to not only compete on price, but on value added
services and building brand loyalty. Many of the world leading brands
have turned to 24-7 INtouch for our industry expertise and leading
technology that can provide phone, chat, and email support to their
customers on a 24/7 basis.
24-7 INtouch specializes in retail and e-commerce, and understand the
unique nature of the market. Retail and
e-commerce clients have turned to 24-7 INtouch to help:
▪ Increase sales and acquire new customers
▪ Strengthen current customer loyalty through improved
customer service
features and availability
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Extend brand image through transparent use of highly
trained, quality
workforce
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Improve scalability during seasonal spikes during the holiday
seasons
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Add competitive advantage by offering chat and email
support in addition
to phone
▪ Promote new product or service offerings
▪ Customer service for loyalty programs
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Tap into new markets through use of our foreign language
support (over 110
languages offered)
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Seamlessly integrate to company fulfillment house or access
one of 24-7 INtouch
qualified fulfillment partners
We have experience in improving sales, strengthening brand loyalty, and
reducing overall support costs for our retail and
e-commerce clients. To learn more about how we can help grow your retail
store, on and off-line, contact us today.
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