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FOR IMMEDIATE RELEASE:
24-7 INtouch Wins Sixth Consecutive CAM-X Call Center Award of
Distinction
TORONTO, Ontario. December 17th, 2007 – 24-7 INtouch, a leading
multi-channel contact center outsourcer was honored with the Canadian
Call Management Association (CAM-X) 2007 Award of Distinction for the
sixth consecutive year, at the 43rd Annual Convention recently held in
St. John’s, NL. CAM-X is the industry’s trade association for providers
of call center services, which includes inbound order taking, help desk
and web enabled customer assistance.
The Call Center Award of Distinction was created in response to requests
by call centers, for a tool that can measure the skills of their
professional call center agents. After six months of testing, an
independent panel of judges scores call-handling skills for “enhanced
service” applications, focusing attention on customer relationship
management (CRM), courtesy, etiquette, the use of proper call
techniques, response time and accuracy; the cornerstones of the Call
Management Industry.
“CAM-X is important to our industry, as they help set quality standards
and expectations among call centers,” says Greg Fettes, President and
CEO of 24-7 INtouch. “Being recognized for the sixth consecutive year
displays our consistency and commitment to quality and reliability. We
strive to maintain this standard as we grow, while constantly looking
for ways to improve.”
“The Call Center Award of Distinction recognizes those companies that
have achieved best practice standards for complex Call Center
applications. These include e-Commerce, call flow scripting, and process
driven operations,” says CAM-X president Michael Leibowitz. “The
Canadian Call Management Association congratulates the management and
staff of 24-7 INtouch for their significant achievement.”
24-7 INtouch continues to add on to their list of awards and
achievements. While growing and expanding as a contact center, the
company maintains dedication to providing reliable services and
solutions. CAM-X standards confirm this reputation, and displays
24-7 INtouch’s commitment to quality and excellence.
About 24-7 INtouch
24-7 INtouch (www.24-7intouch.com) is a multi-channel contact center
outsourcing company that provides practical and affordable customer
relationship management solutions across various industries. Using the
most advanced technology in the industry and Certified Sales and
Customer Service Representatives, 24-7 INtouch is dedicated to helping
clients increase their sales and strengthen their customer service.
Currently, the company’s primary products are the outsourcing of inbound
call center services and live online customer support solutions such as
Live Web Chat.
About CAM-X
CAM-X is a Canadian based trade Association for the Call Management
industry which includes: call centers, telephone answering services,
voicemail services, telemarketing services, and other communication
services. Their goal is to contribute to their members’ profitability by
fostering a willingness to exchange ideas, experiences and solutions
while promoting the general welfare and ethical standards of the
industry. (www.camx.ca)
---------------------------------------------------------------------------Contact
Information
Jay Urbiztondo
Marketing & Communications
1.800.530.1121
www.24-7intouch.com |
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