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FOR IMMEDIATE RELEASE:
24-7 INtouch Ranked as a 2008 Top 50 Teleservices Agency for Third
Consecutive Year
TORONTO, Ontario. March 12th, 2008 – 24-7 INtouch, a leading
multi-channel contact center outsourcer announced today their ranking as
a Top 50 Teleservices Agency for the third consecutive year by
Technology Marketing Corporation’s (TMC®) Customer Interaction
Solutions® Magazine. The company is acknowledged in two categories:
Inbound International, increasing its ranking four positions from last
year to #15, and Global Aggregate Inbound, ranking #43.
Customer Interaction Solutions magazine's exclusive 23rd Annual Top 50
Teleservices Agencies Ranking recognizes the top outbound and inbound
teleservices agencies, both domestic and international, as well as
interactive inbound, as measured by the amount of billable teleservices
minutes they have completed during the past year.
“This is the third consecutive year receiving this honor, which
represents a benchmark we continually strive to meet,” says Patricia
Fraser, Vice President of Operations at 24-7 INtouch. “It is important
for us to remain consistent and reliable for clients and their
customers, especially as we continue to grow. We are pleased with our
ranking increase in the Inbound International category, which validates
our efforts, demonstrating our ability to maintain excellence and ensure
scalability to meet our clients’ needs.”
“Through this ranking benchmark, we are proud to be recognized as a
large sized teleservice agency, but still continue to maintain and offer
a ‘boutique’ approach to clients,” says Greg Fettes, President and CEO
of 24-7 INtouch. “We emphasize the importance of quality service that’s
flexible, and are delighted that it is valued by clients with varying
needs and recognized within the industry.”
24-7 INtouch met the criteria set by the editors of Customer Interaction
Solutions, and billable minutes were verified for accuracy and
reliability. Companies were required to submit a letter of verification
from each of its telephone service providers certifying the number of
minutes for which the provider billed the agency during the 12 month
period from November 1st, 2006 to October 31st, 2007.
For more information regarding Customer Interaction Solutions Magazine’s
Top 50 Agencies Award, visit
http://www.tmcnet.com/usubmit/2008/03/04/3307467.htm.
About 24-7 INtouch
24-7 INtouch (www.24-7intouch.com) is a multi-channel contact center
outsourcing company providing flexible communication solutions across
various industries. The company’s primary products are the outsourcing
of inbound call center services and live online customer support
solutions, such as Live Web Chat, and Email Response. The company is
committed to delivering a complete contact center, offering the best
people, proven processes, and advanced technology to create custom
solutions that maximize value for clients and their customers.
About TMC
Technology Marketing Corporation (TMC) publishes Customer Interaction
Solutions, INTERNET TELEPHONY, Unified Communications, and IMS Magazine
which have a combined readership of over 600,000 including pass-along
readers. TMCnet, TMC's Web site, is the leading source of news and
articles for the communications and technology industries. Ranked in the
top 7,500 most visited Web sites in the world by alexa.com*, TMCnet
serves two to three million unique visitors each month globally. TMC is
also the first publisher to test new products in its own on-site
laboratories, TMC Labs. In addition, TMC produces INTERNET TELEPHONY
Conference & EXPO, and Call Center 2.0 Conference. (*alexa.com is an
amazon.com company that ranks Web sites by their traffic levels. Neither
alexa.com nor amazon.com is affiliated with TMCnet.) For more
information about TMC, visit www.tmcnet.com.
---------------------------------------------------------------------------Contact
Information
Jay Urbiztondo
Marketing & Communications
1.800.530.1121
www.24-7intouch.com |
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