|
Resource Center >
News & Events >
News
Printer Friendly Version
FOR IMMEDIATE RELEASE:
24-7 INtouch Wins Call Center Award of Distinction for 5th Straight
Year
TORONTO, Ontario. July 21st, 2008 – 24-7 INtouch, a leading
multi-channel contact center outsourcer was honored with the prestigious
2008 Call Center of Distinction Award for the fifth year in a row by the
Association of Teleservices International (ATSI). Awards were presented
last month at ATSI’s 2008 Annual Convention held at the Hyatt Regency
Hotel, in St Louis, MO.
The Call Center Award of Distinction was created in response to
overwhelming requests by call centers across North America for a tool
which could be used to measure the skills of their profession. The award
is based on a program that provides independent testing for quality
assurance in customer service. After six months of testing, a panel of
judges scored call-handling skills for enhanced service, applications,
focusing attention on customer relationship management (CRM), courtesy,
etiquette, the use of proper call techniques, and response time and
accuracy, all of which are the cornerstones of the Call Center industry.
“We are very pleased and honored to receive the Call Center Award of
Distinction for our fifth straight year,” says Maya Kotecha, Director of
Marketing and Corporate Strategy. “ATSI helps set the standards amongst
the Call Center industry. It is important for us to consistently meet
these standards as we continue to grow. Being recognized for this award
truly shows our commitment to being a complete contact center.”
“The Award of Distinction is a ‘mystery shopper’ program that provides
independent testing for quality assurance in customer service levels”
says ATSI President Allan Fromm. “We congratulate 24-7 INtouch for their
achievements.”
ATSI extends its congratulations to the staff of 24-7 INtouch on their
proven quality service to their customers.
About 24-7 INtouch
24-7 INtouch (www.24-7intouch.com) is a multi-channel contact center
outsourcing company that provides practical and affordable customer
relationship management solutions across various industries. Using the
most advanced technology in the industry and Certified Sales and
Customer Service Representatives, 24-7 INtouch is dedicated to helping
clients increase their sales and strengthen their customer service.
Currently, the company’s primary products are the outsourcing of inbound
call center services and live online customer support solutions such as
Live Web Chat.
About ATSI
The Association of teleservices international was founded in 1942 as a
national trade association representing live answering services. ATSI
now encompasses companies across the United States offering specialized
and enhanced operator based services including: call centers, contact
centers, inbound telemarketing (order entry), paging, voice messaging,
emergency, dispatch, fax, and internet services among others.
---------------------------------------------------------------------------Contact
Information
Sandra Colburn
Marketing & Communications
1.800.530.1121
www.24-7intouch.com |
 |
MENU
