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FOR
IMMEDIATE RELEASE
24-7 INtouch Appoints New Director of Workforce Optimization and Best
Practices
TORONTO, Ontario. October 28th, 2008 – 24-7 INtouch, a leading
multi-channel contact center outsourcer, recently appointed Angela Elkie
as the Director of Workforce Optimization and Best Practices. She
possesses 14 years of experience in the customer contact and IT
industries, with a focus on call center operations.
As Director of Workforce Optimization and Best Practices, Elkie works
out of the Winnipeg, Manitoba facility managing activities related to
workforce management reporting for contact center operations. She is
responsible for the overall development of cost effective staffing and
scheduling strategies for all 24-7 INtouch facilities, in addition to
initiatives involving quality service levels and client satisfaction.
“24-7 INtouch is continuously pursuing initiatives that will enhance the
quality and optimization of our services,” says Greg Fettes, President
and CEO of 24-7 INtouch. “We are thrilled with this positive addition to
our team, and are confident that Angela’s extensive experience and
skills will help us achieve our goals as our company continues to grow.”
Prior to joining 24-7 INtouch, Elkie served as a Director of Operations
at Inspyre Solutions Inc. where she managed daily contact center
operations and support departments. She handled strategic planning,
development, staffing, operational management, client satisfaction and
financial performance for multiple accounts. Much of her experience
involved managing remote locations in both Canada and the United States.
“It is exciting to be a part of a company that commits to their people
and processes,” says Angela Elkie. “24-7 INtouch already maintains a
reputation for quality services, as I hope to continually optimize and
improve process efficiencies to exceed performance expectations.”
About 24-7 INtouch
24-7 INtouch (www.24-7intouch.com) is a multi-channel contact center
outsourcing company that provides practical and affordable customer
relationship management solutions across various industries. Using the
most advanced technology in the industry and Certified Sales and
Customer Service Representatives, 24-7 INtouch is dedicated to helping
clients increase their sales and strengthen their customer service.
Currently, the company’s primary products are the outsourcing of inbound
call center services and live online customer support solutions such as
Live Web Chat.
---------------------------------------------------------------------------Contact
Information
Dafnne Peyrot
Marketing & Communications
1.800.530.1121
www.24-7intouch.com |
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