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FOR
IMMEDIATE RELEASE
24-7 INtouch Named a 2009 Top 50 Teleservices Agency for Fourth
Consecutive Year
TORONTO, Ontario, March 31, 2009 - 24-7 INtouch, a leading multi-channel
contact center outsourcer announced today their ranking as a Top 50
Teleservices Agency in Customer Interaction Solutions (CIS) magazine for
the fourth year in a row. The 24th Annual ranking appears in the April
2009 issue of the magazine, and recognizes the top agencies in the U.S.
and internationally as measured by the amount of billable teleservices
minutes completed in the previous year.
24-7 INtouch has increased its Top 50 Teleservices ranking seven
positions from last year to #8 in the Inbound International category,
and 10 positions from last year to #33 in the Global Aggregate Inbound
category. The company has shown steady growth over the past 4 years on
this list, gaining a reputation for service consistency and excellence.
“24-7 INtouch is proud to be recognized time and again as one of the
industries’ leading teleservices agencies,” says Greg Fettes, President
and CEO of 24-7 INtouch. “Our company is growing based on our people,
process and technology, while being able to maintain that ‘boutique’
feeling with client accounts. We are thrilled to be part of the larger
solution, with that personal touch.”
“The editors of Customer Interaction Solutions have ranked 24-7INtouch
as a Top 50 Teleservices Agency because they were able to document
through verification letters from their telecommunications carriers that
they are one of the largest outsourced call center providers in the
industry,” said Nadji Tehrani, Executive Group Publisher and
Editor-in-Chief of Customer Interaction Solutions. “This ranking is
truly the benchmark for choosing large-size, large-capacity teleservices
agencies.”
CIS magazine has more than 250,000 subscribed readers every month. It is
a key liaison for communication between service providers and decision
makers in the CRM, Contact Center and Teleservices industries. 24-7
INtouch has also been listed in the 2009 Top 50 by CIS for its outbound
teleservices solutions. The company has been previously recognized in
2006, 2007 and 2008 for its inbound and outbound teleservices
excellence.
About 24-7 INtouch
24-7 INtouch (www.24-7intouch.com) is a leading contact center that
provides practical and value- driven multichannel outsourcing solutions
across various industries. Aligning the best people, process, and
technology in the industry, 24-7 INtouch offers clients a complete
contact center solution that adds direct value to their bottom line
through service excellence. The company’s primary service offerings are
inbound sales, customer care and web-based solutions such as Live Web
Chat. 24-7 INtouch services leading brands in both SMB and Enterprise
divisions, representing the automotive, retail, financial services,
e-commerce, utilities, travel and leisure, healthcare, and food and
restaurant industries.
About TMC
Technology Marketing Corporation (TMC) publishes Customer Interaction
Solutions, INTERNET TELEPHONY, Unified Communications, and IMS Magazine
which have a combined readership of over 600,000 including pass-along
readers. TMCnet, TMC's Web site, is the leading source of news and
articles for the communications and technology industries. Ranked in the
top 7,500 most visited Web sites in the world by alexa.com*, TMCnet
serves two to three million unique visitors each month globally. TMC is
also the first publisher to test new products in its own on-site
laboratories, TMC Labs. In addition, TMC produces INTERNET TELEPHONY
Conference & EXPO, and Call Center 2.0 Conference. (*alexa.com is an
amazon.com company that ranks Web sites by their traffic levels. Neither
alexa.com nor amazon.com is affiliated with TMCnet.) For more
information about TMC, visit www.tmcnet.com.
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--------------------------------------------------------------------------- Contact
Information
Michelle Gill
Marketing & Communications
1.800.530.1121
www.24-7intouch.com |
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