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FOR IMMEDIATE RELEASE:
24-7 INtouch Expands to 24 Hour Spanish Customer Service
TORONTO, Ontario. June 2nd, 2008 – 24-7 INtouch, a leading multi-channel
contact center outsourcer, last month expanded their Spanish customer
service offering. Responding to the increasing growth of the Spanish
speaking demographic, full Spanish language support has been extended to
cover the entire 24 hours on a daily basis. Inclusion of this option
allows clients to maximize on their support, allowing for increased
convenience, customer satisfaction and potential revenue.
Spanish is one of the most popular and demanding languages, being the
second most common language spoken in the United States after English.
The Spanish speaking demographic is also the fastest growing population
in the United States, and the most widely taught non-English language in
U.S. secondary schools and institutions of higher education. The need
for Spanish support is needed, where businesses face an opportunity cost
by not addressing it. 24-7 INtouch is prepared to handle this through
their 24 hour call center support, allowing clients to take full
advantage of customer service capabilities.
“The Spanish speaking demographic is an important group to cater to
especially with their continual growth,” says Greg Fettes, President and
CEO of 24-7 INtouch. “We extended our Spanish support to give our
clients the option to further increase their customer service levels.
Capturing and addressing all calls and issues are essential to
minimizing opportunity costs.”
“The decision to extend our Spanish coverage to 24 hours was a natural
choice for us,” says Maya Kotecha, Director of Marketing and Corporate
Strategy at 24-7 INtouch. “Many of our clients have been adopting their
own multi-channel marketing strategies, so providing this extended
service is a logical fit to support and maximize their efforts.”
24-7 INtouch continues to offer multi-lingual support in a variety of
diverse languages, in addition to Spanish. Some include additional
European, Asian, and Middle Eastern languages among others. Spanish
coverage remains as the most demanding language, where the expansion of
voice service support reflects this trend. For more information
regarding 24-7 INtouch’s multi-lingual services, visit
http://www.24-7intouch.com/Enterprise/multilingual-support.htm.
About 24-7 INtouch
24-7 INtouch (www.24-7intouch.com) is a multi-channel contact center
outsourcing company that provides practical and affordable customer
relationship management solutions across various industries. Using the
most advanced technology in the industry and Certified Sales and
Customer Service Representatives, 24-7 INtouch is dedicated to helping
clients increase their sales and strengthen their customer service.
Currently, the company’s primary products are the outsourcing of inbound
call center services and live online customer support solutions such as
Live Web Chat.
---------------------------------------------------------------------------Contact
Information
Jay Urbiztondo
Marketing & Communications
1.800.530.1121
www.24-7intouch.com |
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