|
Resource Center >
News & Events >
News
Printer Friendly Version
FOR IMMEDIATE RELEASE:
24-7 INtouch’s Greg and Jeff Fettes Receive BDC's Young Entrepreneur
Award
TORONTO, Ontario. October 22nd, 2007 – Greg and Jeff Fettes of 24-7
INtouch, a leading multi-channel contact center outsourcer, were
presented with BDC’s Young Entrepreneur Award at the ceremony
presentation held last week in Winnipeg, Manitoba. This honor recognizes
the hard work, knowledge, innovation, and business savvy both Greg and
Jeff contribute to their company, continually achieving and sustaining
success in the call center industry. Growing steadily and consistently
receiving awards over the years for excellence, quality, and growth,
24-7 INtouch continue to blossom under the direction of the Fettes
brothers.
The BDC award ceremony is an annual event in its 20th year that
celebrates the entrepreneurial spirit and business success of Canadian
entrepreneurs between the ages of 19 and 35. It was the highlight of
Small Business Week, which was themed: “A world without boundaries, open
to new markets”. Award recipients were selected by a committee who chose
a winner from each province and territory in Canada. Criteria used for
selection included originality of business concept, business success,
growth potential and social involvement. The entrepreneur’s age when
their business was started and any challenges overcome were also
considered.
Jeff Fettes, Executive Vice-President and CIO of 24-7 INtouch comments,
“In the highly competitive world of outsourced call centers, we've
carved out a niche for ourselves. Our company offers an innovative,
affordable and reliable service that targets the mid-sized market”. Greg
Fettes, President and CEO of the company, elaborates on their strategy
when they started, “At the time we got into the business, we recognized
a gap in the industry between smaller answering service centers and
large call centers. To address this, we wanted to level the playing
field and offer the mid-market cost effective access to the same type of
technology used at the larger centers.”
Expanding on this strategy, 24-7 INtouch successfully services the SMB
and Enterprise markets, including many Fortune 1000 and Top 500 Guide
Internet Retail clients. The company’s call center services also grew to
include e-mail and live chat offerings, making 24-7 INtouch a complete
provider of contact center solutions for every client. “I congratulate
Greg and Jeff for their success. They developed an innovative solution
for the highly competitive call center industry and have made it grow
and prosper,” says BDC President and CEO Jean-René Halde.
Continuing to display entrepreneurial spirit, Greg expects to further
grow, "We plan to expand in the industry and have 7 to 10 facilities
across Canada, the United States and the Caribbean. The company also
plans to enter new markets outside North America, starting in the United
Kingdom."
About 24-7 INtouch
24-7 INtouch (www.24-7intouch.com) is a multi-channel call center
outsourcing company that provides practical and affordable customer
relationship management solutions across various industries. Using the
most advanced technology in the industry and Certified Sales and
Customer Service Representatives, 24-7 INtouch is dedicated to helping
clients increase their sales and strengthen their customer service.
Currently, the company’s primary products are the outsourcing of inbound
call center services and live online customer support solutions such as
Live Web Chat.
About BDC
BDC is a financial institution wholly owned by the Government of Canada.
BDC actively supports the development and growth of Canadian small and
medium-sized businesses through its complementary financial, investment
and consulting solutions. BDC is one of Canada’s Top 100 Employers for
2007. Visit www.bdc.ca for more information.
---------------------------------------------------------------------------Contact
Information
Jay Urbiztondo
Marketing & Communications
1.800.530.1121
www.24-7intouch.com |
 |
MENU
