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FOR IMMEDIATE RELEASE:
Call Center Outsourcer Wins National Awards for its Fifth Straight
Year – 24-7 INtouch Wins the 2006 CAM-X Call Center Awards of Excellence
and Distinction
Toronto , Ontario . December 4th, 2006 – 24-7 INtouch, a leading contact
center outsourcing company, was honored with the 2006 Award of
Excellence and Call Center Award of Distinction late last week by the
Canadian Call Management Association (CAM-X). CAM-X is the call center
industry’s trade association for providers of call center services
including inbound order taking, help desk and web enabled customer
assistance. 24-7 INtouch was proudly recognized for their outstanding
achievement at the CAM-X 42nd Annual Convention, held recently in Cancun
, Mexico . This marks the fifth consecutive year 24-7 INtouch received
these prestigious awards from CAM-X.
The CAM-X Awards Program was created in response to the need for an
instrumental tool to assure the professional level of quality demanded
by call center clients. Independent judges were contracted by CAM-X to
evaluate call center services throughout Canada over a six-month period.
Judges scored call-handling skills for “enhanced service” applications,
focusing particular attention to customer relationship management (CRM),
courtesy, etiquette, and the use of proper call techniques, as well as
response time and accuracy. 24-7 INtouch successfully achieved high
scores in all categories, indicating consistent results each year.
“CAM-X is an effective way to assess top performers in the contact
center industry. By developing a benchmark of best practices for all
contenders to consider, CAM-X has helped improve the overall standard of
quality in the industry,” says Greg Fettes , President and CEO of 24-7
INtouch. “Being awarded five years consecutively indicates our leading
position in the industry as a provider of consistent, reliable, and
quality service. As for the future, we look forward to improving our
operations and call quality year after year.”
"In this industry, we measure customer service with the caller's
experience as paramount to the overall success of the call," says CAM-X
President Pat Vos. "The Canadian Call Management Association
congratulates the employees of 24-7 INtouch for their attention to
detail and their overall commitment to providing their clients with
first rate service."
Recently selected again as one of Canada ’s Top 50 fastest growing
companies by PROFIT Magazine, 24-7 INtouch continues to deliver
consistent quality during the growth stage of their business, now
employing over 250 people across North America . With the addition of
the CAM-X Call Center Awards of Distinction and Excellence, the company
proves its position in the industry as a top-quality contact center for
both Canada and the United States .
About 24-7 INtouch
24-7 INtouch (www.24-7intouch.com) is a multi-channel contact center
outsourcing company that provides practical and affordable customer
relationship management solutions across various industries. Using the
most advanced technology in the industry and Certified Sales and
Customer Service Representatives, 24-7 INtouch is dedicated to helping
clients increase their sales and strengthen their customer service.
Currently, the company’s primary products are the outsourcing of inbound
call center services and live web-based customer support solutions such
as Live Web Chat and Email Response.
About CAM-X
Based in Grimsby , Ontario , CAM-X (www.camx.ca) is a Canadian based
trade association for the Call Management industry which includes: call
centers, telephone answering services, voice-mail services,
telemarketing services, and other communication services. Their goal is
to contribute to their members’ profitability by fostering a willingness
to exchange ideas, experiences and solutions while promoting the general
welfare and ethical standards of the industry.
Contact Information
Sheetal Nayar
Marketing & Communications
1.800.530.1121
www.24-7intouch.com
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