|
Resource Center >
News & Events >
News
Printer Friendly Version
FOR IMMEDIATE RELEASE:
24-7 INtouch Announces New Site Director of Winnipeg Contact Center
Facility
TORONTO, Ontario. February 18th, 2008 – 24-7 INtouch, a leading
multi-channel contact center outsourcer, last month appointed Charmaine
Mills as the Site Director of the company’s Winnipeg, Manitoba contact
center facility. An operations veteran with an extensive background in
contact center management, Mills possesses the ideal combination of both
tangible skills and experience.
Prior to joining 24-7 INtouch,
Mills served as a contact center manager for Air Canada, where she was
instrumental in establishing and enforcing efficient operational
processes, in order to meet and exceed standards. More recently, Mills
was as an Account Manger with another Manitoba outsourcing contact
center, where she gained direct experience related to the industry and
environment. Also in November 2007, the Manitoba Contact Center
Association honored Mills at their Mecca Awards, as Call Center Manger
of the Year.
“In order to maintain the consistency of quality at our newest contact
center facility in Winnipeg, we needed a site director who had the
skills and experience relative to our industry,” says Patricia Fraser
Vice President of Operations at 24-7 INtouch. “Charmaine is the perfect
candidate, who will help us control and enhance our operations as we
continue to grow.”
“Charmaine will excel in this role because of her direct experience with
both our industry and managing a busy contact center environment,” says
Michael Embury, Director of Human Resources & Training at 24-7 INtouch.
“Her talent and skills are also impressive, but above all, her
personable character and working demeanor makes her an asset.”
As Site Director of the Winnipeg contact center, Mills oversees the
entire Winnipeg facility, providing leadership and support to team
leaders and managers. She will ensure processes and operations remain
efficient, to consistently meet and surpass quality service levels.
About 24-7 INtouch
24-7 INtouch (www.24-7intouch.com) is a multi-channel contact center
outsourcing company that provides practical and affordable customer
relationship management solutions across various industries. Using the
most advanced technology in the industry and Certified Sales and
Customer Service Representatives, 24-7 INtouch is dedicated to helping
clients increase their sales and strengthen their customer service.
Currently, the company’s primary products are the outsourcing of inbound
call center services and live online customer support solutions such as
Live Web Chat.
---------------------------------------------------------------------------Contact
Information
Jay Urbiztondo
Marketing & Communications
1.800.530.1121
www.24-7intouch.com |
 |
MENU
