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FOR
IMMEDIATE RELEASE
24-7 INtouch and ShopNBC.com to Speak at Annual Internet Retailer
Conference & Exhibition in Boston, MA
TORONTO, Ontario, May 27, 2009 – Greg Fettes, President and CEO of 24-7
INtouch, and Leslie Agerland, Director, Online Program Development for
ShopNBC.com are to speak at the upcoming Internet Retailer Conference &
Exhibition held June 15-18 at the Boston Convention and Exhibition
Center in Boston, MA. The session, “Finding and Fostering Contact Center
Stars”, will take place on June 17 from 1630 – 1700, where Fettes and
Agerland will provide insight on the best practices of recruiting,
training, motivating and rewarding contact center stars.
A new market has emerged with plateauing sales and shrinking margins.
This session will help retailers understand the dynamics of this new
market, how it will affect their operations and how to meet new customer
demands. More specifically, the focus will be on the contact center and
how to optimize performance within an organization by getting more out
of existing resources.
The annual IRCE was named “America’s fastest growing conference” by
Tradeshow week, and this year is being held under the theme “Rising
Above – Not Just Surviving – The Economic Storm”. The conference draws
from all segments of the e-retailing market including retail chain,
catalogers, pure-plays and brand manufacturers. This year features 1798
speakers in 94 sessions, 350 exhibiting companies and an estimated 5000
attendees.
“I am excited for this opportunity to reach out and help businesses
realize the unearthed potential sitting in their contact center” says
Fettes. “We are in a new era, a new market, and operations can no longer
provide the bare minimum. The customer is demanding more and a contact
center must be prepared to give them just that by recruiting
top-performing agents, providing superior training methods and
knowledge, and rewarding outstanding performance.”
Mr. Fettes and the 24-7 INtouch team will also be available at booth 722
for the duration of the show.
About 24-7 INtouch
24-7 INtouch is a multi-channel call center outsourcing company that
provides practical and affordable customer relationship management
solutions across various industries. Using the most advanced technology
in the industry and Certified Sales and Customer service eReps, 24-7
INtouch is dedicated to helping clients increase their sales and
strengthen their customer service. Currently, the company’s primary
products are the outsourcing of inbound call center services and live
online customer support solutions such as Live Web Chat
(www.24-7intouch.com).
About ShopNBC
ShopNBC is a multi-channel electronic retailer operating with a premium
lifestyle brand. The shopping network reaches 72 million homes in the
United States via cable affiliates and satellite: DISH Network channel
228 and DIRECTV channel 316. www.ShopNBC.com is recognized as a top
e-commerce site. ShopNBC is owned and operated by ValueVision Media
(NASDAQ: VVTV). For more information, please visit www.ShopNBC.com/IR.
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--------------------------------------------------------------------------- Contact
Information
Michelle Gill
Marketing & Communications
1.800.530.1121
www.24-7intouch.com |
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