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FOR IMMEDIATE RELEASE:
24-7 INtouch Appoints New Director of Human Resources & Training
TORONTO, Ontario. October 15th, 2007 – 24-7 INtouch, a leading
multi-channel contact center outsourcer, earlier this month appointed
Michael Embury as the Director of Human Resources & Training. He
possesses an extensive background in human resources management,
supplemented with over 10 years of experience directly related to the
contact center environment.
Prior to joining 24-7 INtouch, Embury served as a Manager of Human
Resources at Archway Marketing Services, where he was instrumental in
maintaining a structure and process for hiring and training employees,
which assisted in the efficient operation of the business. He led a team
of HR professionals supporting contact centers for three locations
within two countries. Embury currently sits on several boards of various
organizations in Winnipeg, and is an active member of the Manitoba
Contact Center Association (MECCA), HRMAM, and the BUILT Network.
“As our company continues to grow, we needed someone in this role that
will effectively support and enhance our people,” says Greg Fettes,
President and CEO of 24-7 INtouch. “We are thrilled to have someone with
extensive human resource management and training experience, directly
related to our contact center industry and environment. I am confident
that Michael will have an immediate impact.”
“I’m excited and eager to contribute to 24-7 INtouch, and help maintain
it’s reputation of delivering quality service,” says Michael Embury.
“The people here are truly one of the company’s strengths, which I hope
to build on and readily support.”
As Director of Human Resources and Training, Embury is responsible for
all areas of employee relations including selection and recruitment,
compensation, benefits, employee training and organization development,
labor relations, policy development, and risk management. He leads the
overall development and direction of human resources and training
departments for all 24-7 INtouch facilities, to ensure employee
standards of the company and its clients are met.
About 24-7 INtouch
24-7 INtouch (www.24-7intouch.com) is a multi-channel contact center
outsourcing company that provides practical and affordable customer
relationship management solutions across various industries. Using the
most advanced technology in the industry and Certified Sales and
Customer Service Representatives, 24-7 INtouch is dedicated to helping
clients increase their sales and strengthen their customer service.
Currently, the company’s primary products are the outsourcing of inbound
call center services and live online customer support solutions such as
Live Web Chat.
---------------------------------------------------------------------------Contact
Information
Jay Urbiztondo
Marketing & Communications
1.800.530.1121
www.24-7intouch.com |
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