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FOR IMMEDIATE RELEASE:
24-7 INtouch Receives Fourth Consecutive ATSI Call Center Award of
Excellence
TORONTO, Ontario. June 25th, 2007 – 24-7 INtouch, a leading
multi-channel contact center outsourcer, announced the winning of
another achievement. Today, the company was honored with the exclusive
2007 Award of Excellence for the fourth consecutive year by the
Association of TeleServices International (ATSI), continuing to
demonstrate their consistent quality.
In order to achieve this honor, call center agents go through intensive
testing, where an independent panel of judges scores call-handling
skills such as courtesy, response time, accuracy and overall service to
their clients, the cornerstones of the call management industry. 24-7
INtouch successfully scored over 80% in all categories, earning this
award along side the other industry winners.
Greg Fettes, President and CEO of 24-7 INtouch comments, “Winning this
award continues to be an honor, and highly rewarding. We continue to
strive for success and to consistently keep our quality standards at a
high level. Being recognized with the ATSI Award of Excellence for the
fourth straight year reinforces this drive, and motivates us to maintain
this standard for years to come. Our agents and support staff do a great
job everyday, and are a true testament of what this award represents.
Thank you for your hard work and commitment to quality.”
"Participation in the Award of Excellence program and winning of the
award shows the commitment and dedication of our members towards
achieving Service Excellence in their business.” states ATSI’s President
Ray Shaw.
Now a four-time winner, 24-7 INtouch earned the Silver Plus Award for
four consecutive years, adding to a list of their previous achievements.
They won consecutive awards for both CAM-X Call Center Awards of
Excellence and Distinction (2002-2006), and have been ranked in the
PROFIT HOT 50 Emerging Companies (2005,2006), and also in the Customer
Inter@ction Solutions Magazine Top 50 Teleservice Agencies 2007. ATSI
extends its congratulations to the staff of 24-7 INtouch for their
proven quality service to their customers.
About 24-7 INtouch
24-7 INtouch (http://www.24-7intouch.com)
is a multi-channel contact center outsourcing company that provides
practical and affordable customer relationship management solutions
across various industries. Using the most advanced technology in the
industry and Certified Sales and Customer Service Representatives, 24-7
INtouch is dedicated to helping clients increase their sales and
strengthen their customer service. Currently, the company’s primary
products are the outsourcing of inbound call center services and live
web-based customer support solutions such as Live Web Chat and Email
Response.
About ATSI
The Association of TeleServices International (www.atsi.org) was
founded in 1942 as a national trade association representing live
answering services. ATSI now encompasses companies across the United
States offering specialized and enhanced operator based services
including: call centers, contact centers, inbound telemarketing (order
entry), paging, voice messaging, emergency dispatch, fax, and Internet
services among others.
---------------------------------------------------------------------------Contact
Information
Jay Urbiztondo
Marketing & Communications
1.800.530.1121
www.24-7intouch.com |
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