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FOR IMMEDIATE RELEASE:
24-7 INtouch Receives ATSI’s Call Center Award of Distinction for the
Third Year in a Row
Toronto, Ontario. August 1st, 2006 – Shortly after winning ATSI’S 2006
Award of Excellence, 24-7 INtouch celebrates another big win as the call
center is awarded the 2006 Call Center Award of Distinction by the
Association of Teleservices International (ATSI). The Call Center Award
of Distinction came about as a result of the overwhelming need in the
call center industry for a means to measure the skills of call center
agents across North America.
In order to qualify for this esteemed award, call center agents are
tested on their call handling skills in the particular areas of
“enhanced service” applications, customer relationship management (CRM),
courtesy, etiquette, and the use of proper call techniques, as well as
response time and accuracy. After being tested by ATSI’s panel of judges
for six months, 24-7 INtouch successfully achieved an overall score of
over 80% in all categories and joined the rest of the winners in the
industry, receiving their very own 2006 Call Center Award of Distinction
for the third consecutive year.
Greg Fettes, President and CEO of 24-7 INtouch comments, “As we progress
in this industry it is highly rewarding to keep receiving confirmation
that our hard work and aggressive training amount to something so
spectacular. Winning ATSI’s 2006 Award of Excellence made me very proud
of our accomplishments. Now winning ATSI’s Award of Distinction tells
me that we’re on the right course, which we intend to stay on.”
“Participating in the Award of Distinction is an award in itself,”
states ATSI’s President Lori Jenkins. “But earning the Award of
Distinction shows excellent leadership of excellent employees with
impeccable customer service skills.”
ATSI extends its congratulations to the staff of 24-7 INtouch, Inc. on
their proven quality service to their customers.
About 24-7 INtouch
24-7 INtouch (www.24-7intouch.com) is a multi-channel contact center
outsourcing company that provides practical and affordable customer
relationship management solutions across various industries. Using the
most advanced technology in the industry and Certified Sales and
Customer Service Representatives, 24-7 INtouch is dedicated to helping
clients increase their sales and strengthen their customer service.
Currently, the company’s primary products are the outsourcing of inbound
call center services and live online customer support solutions such as
Live Web Chat.
About ATSI
The Association of TeleServices International (www.atsi.org) was founded
in 1942 as a national trade association representing live answering
services. ATSI now encompasses companies across the United States
offering specialized and enhanced operator based services including:
call centers, contact centers, inbound telemarketing (order entry),
paging, voice messaging, emergency dispatch, fax, and Internet services
among others.
Contact Information
---------------------------------------------------------------------------Contact
Information
Maya Kotecha
Marketing & Communications
1.800.530.1121
www.24-7intouch.com |
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