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FOR IMMEDIATE RELEASE:
Call Center Outsourcer Wins National Award for its Third Straight Year –
24-7 INtouch Wins the 2004 CAM-X Silver Award of Excellence and Call Center
Award of Distinction.
Toronto, Ontario. November 11, 2004 – 24-7 INtouch, a leader in call center
outsourcing services, was honored with the esteemed 2004 CAM-X Silver Award
of Excellence and Call Center Award of Distinction for the third straight
year in a row. The Canadian Call Management Association (CAM-X), the
national voice for the call management industry, presented these prestigious
awards at their 40th Annual Convention and Trade Show held in Niagara Falls,
Ontario.
The CAM-X Awards Program was created in response to the need for an
instrumental tool to assure the professional level of quality demanded by
call center clients. Independent judges were contracted by CAM-X to evaluate
message services throughout Canada over a six-month period. Judges scored
call-handling skills including courtesy, response time, accuracy, and
overall service to clients. 24-7 INtouch successfully achieved an overall
score of over 80% in all four categories.
“Receiving these awards for the third straight year is a great honor for
24-7 INtouch, and signifies a true dedication to consistent quality in our
call center,” says Greg Fettes, President and CEO of 24-7 INtouch. “This is
a well-earned tribute to our hard working call center agents and supervisors
who act as the front line for this company. They truly deserve the most
recognition.”
24-7 INtouch is in a rapid growth stage of their business and now employs
over 120 people across North America. With the addition of this award, the
company is now recognized a top-quality call center in both Canada and the
United States (2004 Association of Teleservices International [ATSI] Awards
of Excellence and Distinction).
About 24-7 INtouch
24-7 INtouch is a multi-channel call center outsourcing company that
provides practical and affordable customer relationship management solutions
across various industries. Using the most advanced technology in the
industry and Certified Sales and Customer service eReps, 24-7 INtouch is
dedicated to helping clients increase their sales and strengthen their
customer service. Currently, the company’s primary products are the
outsourcing of inbound call center services and live online customer support
solutions such as Live Web Chat (www.24-7intouch.com).
About CAM-X
Based in Grimsby, Ontario CAM-X is a Canadian based trade association for
the Call Management industry which includes: call centers, telephone
answering services, voice-mail services, telemarketing services, and other
communication services. Their goal is to contribute to their members’
profitability by fostering a willingness to exchange ideas, experiences and
solutions while promoting the general welfare and ethical standards of the
industry (www.camx.ca).
---------------------------------------------------------------------------Contact
Information
Maya Kotecha
Marketing & Communications
1.800.530.1121
www.24-7intouch.com |
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