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FOR IMMEDIATE RELEASE:
Superior Performance Brings National
Call Center Award – 24-7 INtouch Wins the 2004 ATSI Award of Distinction
Toronto, Ontario. July 12th, 2004 – 24-7 INtouch, a Canadian call
center outsourcing company, was honored with the prestigious 2004 Call
Center Award of Distinction by the Association of Teleservices International
(ATSI). ATSI, the industry’s trade association for providers of
telecommunications and call center services, presented this prestigious
award at their 60th Annual Convention held in Vancouver, BC.
The
Award of Distinction was created in response to overwhelming requests by
call centers across North America for a tool that could be used to measure
the skills of their professional agents. After six months of testing, an
independent panel of judges scored call-handling skills for “enhanced
service” applications, focusing attention on customer relationship
management (CRM), courtesy, etiquette, and the use of proper call
techniques, as well as response time and accuracy - the cornerstones of the
call center industry. 24-7 INtouch successfully achieved an overall score of
over 80% in all four categories.
“Receiving this award is a great honor for 24-7 INtouch, and is another
important step in gaining credibility across the North American markets,”
says Greg Fettes, President and CEO of 24-7 INtouch. “It is a well-earned
tribute to our hard working call center agents and supervisors who make up
the heart and soul of this company and truly deserve this coveted reward.”
24-7 INtouch is in a rapid growth stage of their business and now employs
over 70 people across Canada. With the addition of this award, the company
is now recognized a top-quality call center in both Canada (2003 CAM-X Award
of Excellence TOP SCORE) and the United States (ATSI).
“The
Award of Distinction is an impartial third party performance measure.
Winning it indicates attention to detail, dedication, and commitment to
customer service. The Award of Distinction was conceived to celebrate
excellence in customer service for those call centers responding to the more
complex requirements of e-commerce and consumer response," says ATSI
President Steven Diels. "ATSI congratulates 24-7 INtouch."
24-7
INtouch was also the recipient of the 2004 ATSI Award of Excellence. The two
programs run together annually, giving call management centers an
opportunity to ‘measure their skills’ against very demanding criteria. 24-7
INtouch was one of four select companies to receive both awards.
About 24-7
INtouch
24-7 INtouch is a multi-channel call center outsourcing
company that provides practical and affordable customer relationship
management solutions across various industries. Using the most advanced
technology in the industry and Certified Sales and Customer service eReps,
24-7 INtouch is
dedicated to helping clients increase their sales and strengthen their
customer service. Currently, the company’s primary products are the
outsourcing of inbound call center services and live online customer support
solutions such as Live Web Chat (www.24-7intouch.com).
About ATSI
The
Association of
TeleServices International was founded in 1942 as a national
trade association representing live answering services. ATSI now encompasses
companies across the United States offering specialized and enhanced
operator based services including: call centers, contact centers, inbound
telemarketing (order entry), paging, voice messaging, emergency dispatch,
fax, and Internet services among others.
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Contact Information
Maya Kotecha
Marketing & Communications
1.800.530.1121
www.24-7intouch.com |
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