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FOR IMMEDIATE RELEASE:
Outstanding Service Earns National Call Center Award for the Second
Consecutive Year - 24-7 INtouch Wins 2005 ATSI Call Center
Award of Distinction
Toronto, Ontario. July 13th, 2005 – 24-7 INtouch, a multi-channel call
center, was honored with the prestigious 2005 Call Center Award of
Distinction by the Association of Teleservices International (ATSI) for the
second consecutive year. ATSI, the industry’s trade association for
providers of telecommunications and call center services, presented this
prestigious award at their Annual Convention held at Hyatt Regency Hotel in
St. Louis, Missouri.
The Award of Distinction was created in response to overwhelming requests by
call centers across North America for a tool that could be used to measure
the skills of their professional agents. After six months of testing, an
independent panel of judges scored call-handling skills for “enhanced
service” applications, focusing attention on customer relationship
management (CRM), courtesy, etiquette, and the use of proper call
techniques, as well as response time and accuracy - the cornerstones of the
call center industry. 24-7 INtouch successfully achieved an overall score of
over 80% in all four categories.
“Receiving this award for two straight years is great honor for 24-7
INtouch, and shows our ability to consistently deliver quality service to
our clients,” says Greg Fettes, President and CEO of 24-7 INtouch. “It is a
well-earned tribute to our hard working call center agents and supervisors
who make up the heart and soul of our business and truly deserve this
coveted reward.”
“The Award of Distinction is an impartial third party performance measure.
Winning it indicates attention to detail, dedication, and commitment to
customer service. The Award of Distinction was conceived to celebrate
excellence in customer service for those call centers responding to the more
complex requirements of e-commerce and consumer response," says ATSI
President Steven Diels. "ATSI congratulates 24-7 INtouch."
24-7 INtouch was also the two-time winner of the 2005 ATSI Award of
Excellence, earning the company the ‘Bronze Award’ for two consecutive years
of excellent service. The two programs run together annually, giving call
management centers an opportunity to ‘measure their skills’ against very
demanding criteria. 24-7 INtouch was one of the only four other companies to
receive both awards.
About 24-7 INtouch
24-7 INtouch (www.24-7intouch.com) is a multi-channel call center
outsourcing company that provides practical and affordable customer
relationship management solutions across various industries. Using the most
advanced technology in the industry and Certified Sales and Customer Service
Representatives, 24-7 INtouch is dedicated to helping clients increase their
sales and strengthen their customer service. Currently, the company’s
primary products are the outsourcing of inbound call center services and
live online customer support solutions such as Live Web Chat.
About ATSI
The Association of TeleServices International (www.atsi.org) was founded in
1942 as a national trade association representing live answering services.
ATSI now encompasses companies across the United States offering specialized
and enhanced operator based services including: call centers, contact
centers, inbound telemarketing (order entry), paging, voice messaging,
emergency dispatch, fax, and Internet services among others.
---------------------------------------------------------------------------Contact
Information
Maya Kotecha
Marketing & Communications
1.800.530.1121
www.24-7intouch.com |
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