Recent Press Releases
2012
5/16/2012
For the second consecutive year, members of 24-7 Intouch will attend LivePerson’s Aspire 2012 customer summit, taking place June 12th to 14th in New York City. Aspire serves as a platform for LivePerson users, partners, peers and subject matter experts to communicate innovative ways to engage customers.
5/14/2012
24-7 Intouch, global contact center outsourcer, announced today that it has been named on the Customer Interaction Solutions 27th Annual Top 50 Teleservices Agencies Ranking, increasing its Global Aggregate score to 13 from 25 in 2011.
5/1/2012
24-7 Intouch’s Matt Cockell, Vice President of Sales & Business Development, will be hosting Thought Leadership Round Table discussions at Red Prairie’s RedShift: 2012. Cockell’s sessions will take place from 12 -1:30 P.M. on Tuesday, May 8 and Wednesday, May 9. The user conference runs from May 7-10, 2012 in Hollywood, Florida.
4/4/2012
24-7 Intouch, leading contact center outsourcer, announced today the official launch of their social media management arm, Social Herd. Social Herd is an outsourced provider of social media monitoring, moderation, engagement and insight for brands active within the social web.
4/3/2012
Matt Cockell, Vice President of Sales & Business Development at 24-7 Intouch and Jack Sullivan, Operations Manager at Unilever, will co-facilitate a Think Tank session at the Frost & Sullivan Customer Contact 2012, East event in Marco Island, Florida. The event runs from April 15th – 18th, 2012, with the Think Tank session taking place on Tuesday, April 17th.
2/2/2012
24-7 Intouch’s Matt Cockell, Vice President of Sales & Business Development and Matt Wheatley, Director of Business Development will be speaking at the 2012 Astute Solutions Customer Conference in San Diego, California, February 26
th – 29
th, 2012.
2011
8/31/2011
24-7 Intouch’s Vice-President of Sales, Dedicated Solutions, Chris Wallace will be Co-Chairing the SOCAP management panel at the one-day event on Crisis Management hosted by Maple Leaf Foods.
7/15/2011
6/23/2011
24-7 Intouch, a leading multi-channel contact center outsourcer, recently appointed Mitul Kotecha as its new Chief Financial Officer.
5/9/2011
24-7 Intouch, a multichannel contact center outsourcer, announced today that TMC, a global, integrated media company, has ranked 24-7 Intouch on its 26th Annual Top 50 Teleservices Agencies by its publication Customer Interaction Solutions®.
2010
11/30/2010
24-7 Intouch unveils its new logo and redesigned website.
11/5/2010
24-7 Intouch's Chris Wallace, Vice President of Sales, Dedicated Solutions, has been recognized as a recipient of the 2010 SOCAP STAR Award.
10/15/2010
24-7 Intouch, an award-winning multichannel contact center outsourcer, and LiveOps, the leading cloud-based contact center workforce and technology provider, today announced they have entered into a strategic partnership.
5/28/2010
Greg Fettes, President & CEO of 24-7 Intouch, and Carol Steinberg, Senior Vice President, E-Commerce, Marketing & Business Development at ShopNBC are to speak at the Internet Retailer Conference & Exhibition held June 8th – 11th at the McCormick Place in Chicago, IL.
5/11/2010
24-7 Intouch, an award-winning contact center outsourcer, and Astute Solutions, a provider of consumer-focused CRM, contact center and knowledge management solutions, today announced that they have entered into a strategic technology partnership.
4/8/2010
Jeff Fettes, Chief Operations Officer of 24-7 Intouch contact centers, and John Bryson, Director of Strategic Program Management at LivePerson are to speak at the upcoming
National Conference on Operations and Fulfillment (NCOF) held April 19-21 at the Walt Disney World Swan & Dolphin Resort in Lake Buena Vista, FL.
3/26/2010
24-7 Intouch, a multichannel contact center outsourcer, announced today their ranking as a 2010 Top 50 Teleservices Agency in Customer Interaction Solutions (CIS) magazine for the fifth year in a row.
1/12/2010
Chris Wallace, Director of Sales, Enterprise Solutions at 24-7 Intouch played an integral role in the launch of SOCAP Canada at the 2009 Annual Conference in Tucson, Arizona in October 2009.
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Events
Come visit 24-7 Intouch at the following events:
2012
February 26-29, 2012
Astute Solutions Customer Conference
Hyatt Regency Mission Bay Spa & Marina
San Diego, California
April 15-18, 2012
Frost & Sullivan: 8th Annual Customer Contact 2012, East
Marriot Amrco Island Beach Resort
Marco Island, Florida
April 22-25, 2012
SOCAP Symposium
Renissance Harborplace
Baltimore, Maryland
May 7-10, 2012
Red Prairie Red Shift User Conference
The Westin Diplomat Resprt & Spa
Hollywood, Florida
October 14-17, 2012
SOCAP Annual Conference
Hotel de Coronado
San Diego, California
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Press Coverage
2009
2008
October 2008
Internet Retailer Magazine
Customer service: Raising the stakes as customers expect more
March 2008
Internet Retailer Magazine
Guide to Providers of Live Chat Products & Services