Recent Press Releases
2013
5/15/2013
Matt Wheatley, Director of Sales and Business Development for Social Herd (a 24-7 Intouch company), will be speaking at the SOCAP International 2013 Canada Community Event. The event takes place at the L’Oreal Canada headquarters in Montreal, Quebec on May 30 from 12 to 6 P.M. Wheatley’s session will examine effective methods of social media integration in the contact center. Chris Wallace, Vice President of Sales at 24-7 Intouch, SOCAP Canada Chapter Board Advisor, and who serves on the Board of Directors for SOCAP International, will also be in attendance.
4/25/2013
Matt Cockell, Senior Vice President of Sales and Marketing at 24-7 Intouch, and Linda Grover, Consumer Affairs Supervisor at McCormick Canada, will be presenting at the 2013 SOCAP International Symposium. The conference takes place April 28 – May 1, 2013 in New Orleans, Louisiana, and the speaking session will occur Tuesday, April 30 at 11:15 A.M. The session is titled, “Managing the Brand – Business Partner Relationship,” and will focus on the importance of cultural alignment and transparency in an outsourcing partnership.
3/27/2013
Matt Cockell, Senior Vice President of Sales and Marketing at 24-7 Intouch, will be leading a Fireside Chat Breakout Session at the 9th Annual Customer Contact 2013, East: A Frost & Sullivan Executive MindXchange. The event takes place April 14-17, 2013 at the Marriott Marco Island Beach Resort in Marco Island, Florida.
2/20/2013
Matt Wheatley, Director of Sales and Business Development at Social Herd (a division of 24-7 Intouch), will be presenting at the 2013 Astute Solutions Customer Conference. The conference takes place February 24-27, 2013, at Disney’s Beach and Yacht Club Resort, in Orlando, Florida.
2/18/2013
Chris Wallace, Vice President of Sales, Dedicated Solutions at 24-7 Intouch, has been elected to the Society of Consumer Affairs Professionals (SOCAP International) 2013 Board of Directors.
2/8/2013
Representatives from 24-7 Intouch will attend the fifth annual Customer Response Summit, taking place February 11 to 13 at the Hyatt Regency Coconut Point Resort and Spa, in Bonita Springs, Florida.
2012
10/24/2012
Representatives from 24-7 Intouch will attend Terrapinn’s 2nd annual Loyalty World USA, running October 29-31 in Las Vegas, Nevada.
9/28/2012
Representatives from 24-7 Intouch will attend the SOCAP International 2012 Annual Conference, running October 14-17 in San Diego, California. Team members will be exhibiting at booth 30 and leading a panel on mobile integration. The panel will take place Monday, October 15th from 2:00 to 3:15 P.M. and include industry specialists Stephanie Whittingham and Denton Chase. 24-7 Intouch’s Senior Vice President of Sales and Marketing, Matt Cockell, will moderate.
9/5/2012
24-7 Intouch’s Chris Wallace, Vice President of Sales, Dedicated Solutions, will be chairing the SOCAP Canada 2012 Community Event: Improving the Customer Experience. The event takes place Wednesday, September 12 in Mississauga, Ontario, at the ThinkFOOD! Facility at Maple Leaf Foods.
7/25/2012
On August 8, 2012 at 2 PM EDT, 24-7 Intouch will host an interactive webinar titled, “Make Your Online Connections Count,” with panelists from LivePerson and Social Herd.
5/16/2012
For the second consecutive year, members of 24-7 Intouch will attend LivePerson’s Aspire 2012 customer summit, taking place June 12th to 14th in New York City. Aspire serves as a platform for LivePerson users, partners, peers and subject matter experts to communicate innovative ways to engage customers.
5/14/2012
24-7 Intouch, global contact center outsourcer, announced today that it has been named on the Customer Interaction Solutions 27th Annual Top 50 Teleservices Agencies Ranking, increasing its Global Aggregate score to 13 from 25 in 2011.
5/1/2012
24-7 Intouch’s Matt Cockell, Vice President of Sales & Business Development, will be hosting Thought Leadership Round Table discussions at Red Prairie’s RedShift: 2012. Cockell’s sessions will take place from 12 -1:30 P.M. on Tuesday, May 8 and Wednesday, May 9. The user conference runs from May 7-10, 2012 in Hollywood, Florida.
4/4/2012
24-7 Intouch, leading contact center outsourcer, announced today the official launch of their social media management arm, Social Herd. Social Herd is an outsourced provider of social media monitoring, moderation, engagement and insight for brands active within the social web.
4/3/2012
Matt Cockell, Vice President of Sales & Business Development at 24-7 Intouch and Jack Sullivan, Operations Manager at Unilever, will co-facilitate a Think Tank session at the Frost & Sullivan Customer Contact 2012, East event in Marco Island, Florida. The event runs from April 15th – 18th, 2012, with the Think Tank session taking place on Tuesday, April 17th.
2/2/2012
24-7 Intouch’s Matt Cockell, Vice President of Sales & Business Development and Matt Wheatley, Director of Business Development will be speaking at the 2012 Astute Solutions Customer Conference in San Diego, California, February 26
th – 29
th, 2012.
2011
8/31/2011
24-7 Intouch’s Vice-President of Sales, Dedicated Solutions, Chris Wallace will be Co-Chairing the SOCAP management panel at the one-day event on Crisis Management hosted by Maple Leaf Foods.
7/15/2011
6/23/2011
24-7 Intouch, a leading multi-channel contact center outsourcer, recently appointed Mitul Kotecha as its new Chief Financial Officer.
5/9/2011
24-7 Intouch, a multichannel contact center outsourcer, announced today that TMC, a global, integrated media company, has ranked 24-7 Intouch on its 26th Annual Top 50 Teleservices Agencies by its publication Customer Interaction Solutions®.
2010
11/30/2010
24-7 Intouch unveils its new logo and redesigned website.
11/5/2010
24-7 Intouch's Chris Wallace, Vice President of Sales, Dedicated Solutions, has been recognized as a recipient of the 2010 SOCAP STAR Award.
10/15/2010
24-7 Intouch, an award-winning multichannel contact center outsourcer, and LiveOps, the leading cloud-based contact center workforce and technology provider, today announced they have entered into a strategic partnership.
5/28/2010
Greg Fettes, President & CEO of 24-7 Intouch, and Carol Steinberg, Senior Vice President, E-Commerce, Marketing & Business Development at ShopNBC are to speak at the Internet Retailer Conference & Exhibition held June 8th – 11th at the McCormick Place in Chicago, IL.
5/11/2010
24-7 Intouch, an award-winning contact center outsourcer, and Astute Solutions, a provider of consumer-focused CRM, contact center and knowledge management solutions, today announced that they have entered into a strategic technology partnership.
4/8/2010
Jeff Fettes, Chief Operations Officer of 24-7 Intouch contact centers, and John Bryson, Director of Strategic Program Management at LivePerson are to speak at the upcoming
National Conference on Operations and Fulfillment (NCOF) held April 19-21 at the Walt Disney World Swan & Dolphin Resort in Lake Buena Vista, FL.
3/26/2010
24-7 Intouch, a multichannel contact center outsourcer, announced today their ranking as a 2010 Top 50 Teleservices Agency in Customer Interaction Solutions (CIS) magazine for the fifth year in a row.
1/12/2010
Chris Wallace, Director of Sales, Enterprise Solutions at 24-7 Intouch played an integral role in the launch of SOCAP Canada at the 2009 Annual Conference in Tucson, Arizona in October 2009.
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Events
Come visit 24-7 Intouch at the following events:
2013
February 11-14, 2013
Customer Response Summit 5
Hyatt Regency Coconut Point Resort and Spa
Bonita Springs, Florida
February 24-27, 2013
2013 Astute Solutions Customer Conference
Disney's Beach & Yacht Club Resort
Orlando, Florida
April 14-17, 2013
Frost & Sullivan Customer Contact 2013, East
Marriott Marco Island Beach Resort
Marco Island, Florida
April 28-May 1, 2013
SOCAP International 2013 Symposium
Sheraton New Orleans
New Orleans, Louisiana
May 30, 2013
SOCAP International 2013 Canada Community Event
L'Oreal Canada
Montreal, Quebec
June 17-19, 2013
Customer Response Summit Toronto
Westin Harbour Castle
Toronto, Ontario
September 9-12, 2013
Customer Response Summit Detroit
Detroit, Michigan
October 8-10, 2013
LivePerson Aspire USA 2013
New York, New York
October 27-30, 2013
SOCAP International 2013 Annual Conference
Westin Kierland Resort
Scottsdale, Arizona
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Press Coverage
2009
2008
October 2008
Internet Retailer Magazine
Customer service: Raising the stakes as customers expect more
March 2008
Internet Retailer Magazine
Guide to Providers of Live Chat Products & Services