2011
8/31/2011
24-7 Intouch’s Vice-President of Sales, Dedicated Solutions, Chris Wallace will be Co-Chairing the SOCAP management panel at the one-day event on Crisis Management hosted by Maple Leaf Foods.
 
7/15/2011
24-7 Intouch along with their CRM partner Astute Solutions and specialty store retailer The Children's Place, will be hosting a webinar entitled ‘The Children's Place Case Study: Key Technology Enablers to Achieve Maximized CRM ROI’ on Wednesday, July 20, 2011 at 2pm EST.
 
6/23/2011
24-7 Intouch, a leading multi-channel contact center outsourcer, recently appointed Mitul Kotecha as its new Chief Financial Officer. 
 
 
5/9/2011
24-7 Intouch, a multichannel contact center outsourcer, announced today that TMC, a global, integrated media company, has ranked 24-7 Intouch on its 26th Annual Top 50 Teleservices Agencies by its publication Customer Interaction Solutions®.
 
 
2010
11/30/2010
24-7 Intouch unveils its new logo and redesigned website.
11/5/2010
24-7 Intouch's Chris Wallace, Vice President of Sales, Dedicated Solutions, has been recognized as a recipient of the 2010 SOCAP STAR Award.
10/15/2010
24-7 Intouch, an award-winning multichannel contact center outsourcer, and LiveOps, the leading cloud-based contact center workforce and technology provider, today announced they have entered into a strategic partnership.
5/28/2010
Greg Fettes, President & CEO of 24-7 Intouch, and Carol Steinberg, Senior Vice President, E-Commerce, Marketing & Business Development at ShopNBC are to speak at the Internet Retailer Conference & Exhibition held June 8th – 11th at the McCormick Place in Chicago, IL.
5/11/2010
24-7 Intouch, an award-winning contact center outsourcer, and Astute Solutions, a provider of consumer-focused CRM, contact center and knowledge management solutions, today announced that they have entered into a strategic technology partnership.
4/8/2010
Jeff Fettes, Chief Operations Officer of 24-7 Intouch contact centers, and John Bryson, Director of Strategic Program Management at LivePerson are to speak at the upcoming National Conference on Operations and Fulfillment (NCOF) held April 19-21 at the Walt Disney World Swan & Dolphin Resort in Lake Buena Vista, FL.
3/26/2010
24-7 Intouch, a multichannel contact center outsourcer, announced today their ranking as a 2010 Top 50 Teleservices Agency in Customer Interaction Solutions (CIS) magazine for the fifth year in a row.
1/12/2010
Chris Wallace, Director of Sales, Enterprise Solutions at 24-7 Intouch played an integral role in the launch of SOCAP Canada at the 2009 Annual Conference in Tucson, Arizona in October 2009.
2009
6/5/2009
24-7 Intouch, a leading contact center outsourcer, has been recognized in PROFIT Magazine’s 21st annual ranking of Canada’s Fastest-Growing Companies.
5/27/2009
Greg Fettes, President and CEO of 24-7 Intouch, and Leslie Agerland, Director, Online Program Development for ShopNBC.com are to speak at the upcoming Internet Retailer Conference & Exhibition held June 15-18 at the Boston Convention and Exhibition Center in Boston, MA.
3/31/2009
24-7 Intouch, a leading multi-channel contact center outsourcer announced today their ranking as a Top 50 Teleservices Agency in Customer Interaction Solutions (CIS) magazine for the fourth year in a row.
3/30/2009
24-7 Intouch, a leading multi-channel contact center outsourcer announced today that it will deliver a joint presentation with technology partner LivePerson, a provider of online engagement solutions that facilitate real-time assistance and expert advice, at the 26th Annual Conference for Catalog and Multi-Channel Merchants (ACCM).
2008
10/28/2008
24-7 Intouch, a leading multi-channel contact center outsourcer, recently appointed Angela Elkie as the Director of Workforce Optimization and Best Practices.
7/21/2008
24-7 Intouch, a leading multi-channel contact center outsourcer was honored with the prestigious 2008 Call Center of Distinction Award for the fifth year in a row by the Association of Teleservices International (ATSI).
6/2/2008
24-7 Intouch, a leading multi-channel contact center outsourcer, last month expanded their Spanish customer service offering.
5/12/2008
24-7 Intouch, a leading multi-channel contact center outsourcer, last month announced an organizational change appointing Jeff Fettes as their new Chief Operating Officer.
5/12/2008
24-7 Intouch, a leading multi-channel contact center outsourcer announced today their ranking as a Top 50 Teleservices Agency for the third consecutive year by Technology Marketing Corporation’s (TMC®) Customer Interaction Solutions® Magazine.
2/18/2008
24-7 Intouch, a leading multi-channel contact center outsourcer, last month appointed Charmaine Mills as the Site Director of the company’s Winnipeg, Manitoba contact center facility.
2/4/2008
24-7 Intouch, a leading multi-channel contact center outsourcer, have successfully developed and implemented the MERLIN Agent Interface™, a proprietary software application that enhances service quality and efficiency.
2007
12/17/2007
24-7 Intouch, a leading multi-channel contact center outsourcer was honored with the Canadian Call Management Association (CAM-X) 2007 Award of Distinction for the sixth consecutive year, at the 43rd Annual Convention recently held in St. John’s, NL. CAM-X is the industry’s trade association for providers of call center services, which includes inbound order taking, help desk and web enabled customer assistance.
10/22/2007
Greg and Jeff Fettes of 24-7 Intouch, a leading multi-channel contact center outsourcer, were presented with BDC’s Young Entrepreneur Award at the ceremony presentation held last week in Winnipeg, Manitoba.
10/15/2007
24-7 Intouch, a leading multi-channel contact center outsourcer, earlier this month appointed Michael Embury as the Director of Human Resources & Training.
10/1/2007
24-7 Intouch, a leading multi-channel contact center outsourcer, has launched a value-added partnership program that provides clients with complete end to end solutions through a one vendor relationship.
8/28/2007
24-7 Intouch, a leading multi-channel contact center outsourcer, has launched The Contact Center Blog (www.thecontactcenterblog.com) that focuses around news and current trends in the contact center industry.
8/21/2007
24-7 Intouch, a leading multi-channel contact center outsourcer, is set to be well represented at the Canadian Management Association (CAM-X) 43rd Annual Convention and Trade Show held in St. John's, Newfoundland during October 16th - 19th.
6/25/2007
24-7 Intouch, a leading multi-channel contact center outsourcer, announced the winning of another achievement.
6/1/2007
24-7 Intouch, a multi-channel contact center outsourcing company, announced today that they will be exhibiting at the Internet Retailer Conference and Exhibition on June 4-6 at the San Jose Convention Center San Jose, California
4/25/2007
24-7 Intouch, a multi-channel contact center outsourcing company, announced that they will be exhibiting at the National Conference on Operations and Fulfillment (NCOF) held on April 29th to May 2nd at the Renaissance Schaumburg Hotel & Convention Center Schaumburg, Illinois.
4/25/2007
4-7 Intouch, a multi-channel contact center outsourcing company, announced today that Technology Marketing Corporation’s (TMC®) Customer Interaction Solutions® Magazine has ranked 24-7 Intouch as a Top 50 Teleservices Agency.
3/20/2007
24-7 Intouch, a leading outsourcer of contact center solutions, announced today plans to open a new contact center facility in the Caribbean region, located southeast of North America and east of Central America.
2/12/2007
24-7 Intouch, an award winning contact center outsourcer, announced today the partnership with Aspect Software, the world’s largest company solely focused on the contact center, in selecting their Aspect® eWorkforce Management™ tool.
1/17/2007
24-7 Intouch, a multi-channel contact center outsourcer, has launched a redesigned corporate website offering their specialized Enterprise and Small- to-Midsize Business (SMB) solutions in a more user-friendly and intuitive manner.

2006
12/4/2006
4-7 Intouch, a leading contact center outsourcing company, was honored with the 2006 Award of Excellence and Call Center Award of Distinction late last week by the Canadian Call Management Association (CAM-X).
9/18/2006
For the second year in a row, 24-7 Intouch, a call center outsourcing company, is ranked as one of Canada’s top 50 fastest growing companies in the seventh annual PROFIT HOT 50 ranking.
8/1/2006
Shortly after winning ATSI’S 2006 Award of Excellence, 24-7 Intouch celebrates another big win as the call center is awarded the 2006 Call Center Award of Distinction by the Association of Teleservices International (ATSI).
7/13/2006
24-7 Intouch, a multi-channel call center, was honored with the prestigious 2005 Call Center Award of Distinction by the Association of Teleservices International (ATSI) for the second consecutive year.

2005
7/13/2005
24-7 Intouch, a multi-channel call center, was honored with the prestigious 2005 Call Center Award of Distinction by the Association of Teleservices International (ATSI) for the second consecutive year.
2/4/2005
24-7 Intouch, an award winning call center outsourcing company, has announced that the current call center and corporate headquarters are relocating on March 1st, 2005, due to accelerated customer and employee growth.

2004
11/11/2004
24-7 Intouch, a leader in call center outsourcing services, was honored with the esteemed 2004 CAM-X Silver Award of Excellence and Call Center Award of Distinction for the third straight year in a row.
8/27/2004
24-7 Intouch, an award winning call center outsourcing company, is now offering clients online support services such as Live Web Chat, Web Push, Online Callback Request, and Real time Email Response.
7/16/2004
24-7 Intouch, a multi channel call center outsourcing company, introduced a redesigned website today that showcases its enhanced sales and customer support services, including its progressive live chat solutions.
7/12/2004
24-7 Intouch, a Canadian call center outsourcing company, was honored with the prestigious 2004 Call Center Award of Distinction by the Association of Teleservices International (ATSI). ATSI, the industry’s trade association for providers of telecommunications and call center services, presented this prestigious award at their 60th Annual Convention held in Vancouver, BC.
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Archived Press Coverage

2007
October 2007
Internet Retailer Magazine

The Increasing Value of Customer Service

2006
November 2006
Internet Retailer Magazine

Online Customer Service - Closing the loop to close the sale

2005
February 2005
Internet Retailer Magazine

Young Consumers Driving Up Use of Live Chat, Expert Says
February 2005
Response Magazine

Overseaing New Opportunities

2004
November 2004
Internet Retailer Magazine

Live Chat: The new reality of online customer service

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