24-7 Intouch, global provider of customizable, contact center solutions, will be presenting at the SOCAP International 2013 Annual Conference.
24-7 Intouch Inc announced today the acquisition of Innovative Contact Solutions (ICS), a multichannel Business Process Outsourcer (BPO) located in the heart of the Americas, Guatemala City, Guatemala.
24-7 Intouch will be expanding their involvement in the ecommerce community by attending the Shop.Org Annual Summit 2013.
Matt Wheatley, Director of Sales and Business Development at Social Herd, a 24-7 Intouch company, will be speaking at the CallCopy User Conference, Connect 13. The speaking session titled, “Leveraging Call Recordings: Drive Agent Engagement and Coaching”, will take place Monday, September 16 from 11 AM to 12:15 PM.
TMC, a global, integrated media company, has named 24-7 Intouch on its CUSTOMER 28th Annual Top 50 Teleservices Agencies Ranking. 24-7 Intouch has increased their Global Aggregate score from 13 in 2012 to 10.
Representatives from 24-7 Intouch and Social Herd will be attending the Customer Response Summit Toronto, taking place June 17th to 19th, 2013 at the Westin Harbour Castle, in Toronto, Ontario.
Matt Wheatley, Director of Sales and Business Development for Social Herd (a 24-7 Intouch company), will be speaking at the SOCAP International 2013 Canada Community Event. The event takes place at the L’Oreal Canada headquarters in Montreal, Quebec on May 30 from 12 to 6 P.M. Wheatley’s session will examine effective methods of social media integration in the contact center. Chris Wallace, Vice President of Sales at 24-7 Intouch, SOCAP Canada Chapter Board Advisor, and who serves on the Board of Directors for SOCAP International, will also be in attendance.
Matt Cockell, Senior Vice President of Sales and Marketing at 24-7 Intouch, and Linda Grover, Consumer Affairs Supervisor at McCormick Canada, will be presenting at the 2013 SOCAP International Symposium. The conference takes place April 28 – May 1, 2013 in New Orleans, Louisiana, and the speaking session will occur Tuesday, April 30 at 11:15 A.M. The session is titled, “Managing the Brand – Business Partner Relationship,” and will focus on the importance of cultural alignment and transparency in an outsourcing partnership.
Matt Cockell, Senior Vice President of Sales and Marketing at 24-7 Intouch, will be leading a Fireside Chat Breakout Session at the 9th Annual Customer Contact 2013, East: A Frost & Sullivan Executive MindXchange. The event takes place April 14-17, 2013 at the Marriott Marco Island Beach Resort in Marco Island, Florida.
Matt Wheatley, Director of Sales and Business Development at Social Herd (a division of 24-7 Intouch), will be presenting at the 2013 Astute Solutions Customer Conference. The conference takes place February 24-27, 2013, at Disney’s Beach and Yacht Club Resort, in Orlando, Florida.
Chris Wallace, Vice President of Sales, Dedicated Solutions at 24-7 Intouch, has been elected to the Society of Consumer Affairs Professionals (SOCAP International) 2013 Board of Directors.
Representatives from 24-7 Intouch will attend the fifth annual Customer Response Summit, taking place February 11 to 13 at the Hyatt Regency Coconut Point Resort and Spa, in Bonita Springs, Florida.