24-7 Intouch to Speak at SOCAP International 2012 Annual Conference
WINNIPEG, Manitoba. September 28, 2012 – Representatives from 24-7 Intouch will attend the SOCAP International 2012 Annual Conference, running October 14-17 in San Diego, California. Team members will be exhibiting at booth 30 and leading a panel on mobile integration. The panel will take place Monday, October 15th from 2:00 to 3:15 P.M. and include industry specialists Stephanie Whittingham and Denton Chase. 24-7 Intouch’s Senior Vice President of Sales and Marketing, Matt Cockell, will moderate.
“The use of mobile devices by consumers is changing the way brands react, leading to emerging trends and causing changes in best practices. We’re excited to have two industry thought leaders discuss some of those trends and provide inspiration for others to implement into their own mobile strategy,” said Cockell.
The theme of this year’s conference is, “Connecting with Your Customers through Collaborative Relationships,” and will feature educational sessions organized around the topics of consumer diversity, engagement channels, and loyalty.
About 24-7 Intouch
is a leading contact center outsourcing company that delivers innovative and value-driven outsourcing solutions via voice, live chat, e-mail and social media, across all industry segments. Using the most advanced technology in the industry and Certified Sales and Customer Service Representatives, the multichannel approach taken by 24-7 Intouch addresses both long and short-term goals to reduce costs, increase incremental revenue and deliver lifetime customer loyalty. The 24-7 Intouch teams are brand specialists, representing their client’s brand, culture and employees in each business partnership.
About SOCAP International
Founded in 1973, the Society of Consumer Affairs Professionals in Business (SOCAP International
) represents a thriving global profession of best-in-class customer care experts across all industries. SOCAP is a member-driven organization committed to promoting customer care and customer engagement as a competitive advantage in business. The Association’s members include vice presidents, directors, managers and supervisors of customer care and consumer affairs from top Fortune/Forbes 1000 companies as well as hundreds of business partner organizations. SOCAP provides the educational tools and professional resources to help its members drive business transformation within their companies. Additionally, SOCAP’s exclusive network gives members access to thousands of customer care experts across the globe.
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