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SMB : Service
Features > Account Management
ACCOUNT MANAGEMENT
24-7 INtouch believes in building strong, long-term relationships with
all our call center clients. That is why when you choose us as your
contact center outsourcing partner, you will be assigned a designated
Client Services Executive as a value added service to you. This person
will be your key contact throughout the life of your account. If you
require a change to your account, have training suggestions or comments,
or would simply like to update your account, your Client Service
Executive is there to handle it.
The 24-7 INtouch Client Services team is 100% focused on your needs and
ensuring your account success. In our experience of working with more
than 600 clients, we know that consistent support directly affects the
success of your campaign. Our team works collectively to solve problems
and capitalize on best practices developed over the years.
Our Dedicated Team
Our highly skilled Client Services team is one of the main reasons why
our clients prefer 24-7 INtouch to our competitors. A large part of our
Client Services team have previous experience in the call center
industry and thus, have a true understanding of how to ensure each
account is successful. Our dedicated team provides clients with timely
and accurate responses to their questions and concerns, and delivers
consistent communication methods to help achieve their business
objectives.
Account Set Up, Training, and “Going Live”
Once you have chosen 24-7INtouch as your outsourcing partner, you will
be introduced to your dedicated Client Services Executive. During the
account set up, this dedicated person will guide you through the set up
process, program your account, work with internal operations and
training departments to ensure efficient implementation, and facilitate
the test call period. Once your campaign goes live, your Client Services
Executive will monitor your calls and ensure everything is running
smoothly.
Delivering Results
24-7 INtouch will provide a Client Services Executive to monitor your
account closely and ensure all your expectations are met. Your Client
Services Executive will assist you in analyzing your business needs to
create an account that is most suitable for you. At 24-7 INtouch, we are
dedicated to providing flexible account options for our clients to
ensure they are satisfied with our services. We understand the
importance of capitalizing on every customer service opportunity and
will be there to help you along the way.
To learn more about our dedicated approach to our clients call us today
at 1.800.530.1121. |
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