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Technology > Merlin Agent Interface
MERLIN AGENT INTERFACE
24-7 INtouch recognizes your need for quality call center services that
add value to your overall strategy. To support this, we have developed
the Merlin Agent Interface™, proprietary software that allows our agents
to easily access information. It streamlines the presentation of
data, making it more efficient for our agents to serve your customers.
You will gain significant advantages that are beneficial to you and your
customers.
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MERLIN Advantages: |
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Maintain accuracy of your company image, through the consistent
communication of information between our agents and your customers |
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Maximize on customer satisfaction, where our agents can more
effectively provide information and resolutions on demand |
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Realize faster turnaround through our ease of setting up and
programming your account, allowing more time to train our agents, enhancing overall quality |
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Gain the same service advantages as large Enterprise clients,
through our advanced technology and extended functionality, provided
at a per minute cost. |
To see a MERLIN demo, please call our sales team today - 1.800.530.1121.
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