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SMB : Service
Features > Reporting
REPORTING
We offer all clients a comprehensive online reporting solution,
delivering up-to-the-second insight into your calls. Access critical
customer call data off a secure website, at any hour of the day, to
ensure your account is running smoothly and to help you make the right
business decisions.
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Our proprietary Online Reporting Tool makes it easy for you to
check in on your account’s progress: |
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Access call data
in real time, on a 24/7 basis |
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Monitor monthly
call activity and call statistics |
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View your call
information in animated chats and graphs for easy trend analysis |
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Interactively
compare date ranges over custom defined 30 day periods |
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Compare call
arrivals from different area codes or from different marketing
campaigns |
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Upgrade your
package to create custom reports specifically relevant to your
business |
Whether your outsourcing goal is market growth, quality control, product
improvement, or enhanced customer service, our Online Reporting Solution
provides a detailed understanding your customer support environment. Our
reporting package services as a direct measurement for how we perform
and how well we have met our clients’ expectations.
Call us today at 1.800.530.1121 to see a demonstration of our Online
Reporting Tool. |
