Delivery
Making the decision to outsource any part of your business can be a difficult process. With so many vendors in the call center industry, how do you decide who is the best fit for your business and what sets them apart from the others?

24-7 Intouch has over 10 years of proven success as a market leader in the call center industry.  Our achievements have been built around not only offering innovative and flexible solutions, but the way we support these solutions, building best practices in our call & contact centers and in the industry.

To continually enhance our services we focus on value-added Service Delivery Features, optimizing operations through extensive recruiting, training, reporting, and planning to ensure our clients can consistently expect a high standard of quality. We pride ourselves in our approach to delivering award-winning quality in every solution, aligning with your expectations to provide transparent service to your customers.

 

Delivery

  • Recruitment & Retention
    Having the right people answering your calls, chats, and emails is critical to your success. We use extensive recruitment and retention practices to ensure the best, hard working people are consistently staffed to provide and maintain high quality service levels.
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  • Account Management
    When outsourcing, it’s important for you to feel you can have any questions about your account answered. We have a specialized team whose only responsibility is to service our clients’ needs and provide direct communication to the center floor.
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  • Reporting & Analytics
    We offer all clients a comprehensive online reporting solution that delivers detailed, hourly data of your call center activity, accessible at any time of the day.
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  • Training & Development
    Constant training and development is required for long term account success. The high quality and professional handling of our contact & call center agents is a proven result of the 24-7 Intouch Agent Training Program.
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  • Quality Assurance
    High quality is critical to not only our brand, but our client brands and reputations. 24-7 Intouch invests considerable time and money in ensuring the highest level of quality for all customer interactions (voice, chat and email).
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  • Multilingual Support
    We offer multilingual call center services in French, Spanish and English, enabling you to effectively respond to the specific needs of your customers.
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Benefits

Our process and service delivery offers the following value added benefits over our competition:

  • Knowledgeable agents resulting from extensive training and high retention
  • Maintenance of high quality processes through Quality Assurance best practices
  • Reliable, experienced management and support of your account
  • Support in multiple languages including English, French, and Spanish
  • Online reporting allowing extensive on-demand performance analysis

Want to know more or
just want to get started?

1-800-530-1121

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Resources

Do you rue? 24-7Intouch & rue21 Present Innovating the Agent Experience at SOCAPAC14 More...

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White Papers produced by 24-7 Intouch provides in-depth analysis and information relating to contact centers and outsourcing. More...