Account Management

24-7 Intouch believes in building strong, long-term relationships with all our contact center clients, which is why when you choose us as your contact center outsourcing partner, you will be assigned a designated Client Services Executive who will be your key contact throughout the life of your account. If you require a change to your account, have training suggestions or comments, or would simply like an update on the status of your account, your Client Services Executive will be your go-to contact.

Our Dedicated Team

Our highly-skilled Client Services Team is one of the main reasons why our clients prefer 24-7 Intouch to our competitors. Many members of our team have had previous experience in the call center industry, bringing with them a true understanding of how to ensure the success of each account. Our 24-7 Intouch Client Services Team is 100% focused on your needs to ensure account success. Their responsibility is to provide clients with timely and accurate responses to questions and concerns and maintain an open flow of communication to ensure you achieve your business objectives.

Account Set Up, Training, and "Going Live"

Once you have chosen 24-7 Intouch as your outsourcing partner, you will be introduced to your dedicated Client Services Executive who will guide you through the set-up process, program your account, work with internal operations and training departments to ensure efficient implementation, and facilitate the test call period. Once your campaign goes live, your Client Services Executive will monitor your calls on a regular basis and ensure everything is running smoothly.

Delivering Results

Your Client Services Executive is responsible for monitoring your account closely and ensuring all your expectations are met. He/She will also assist you in analyzing your business needs to create an account that is most suitable for you. At 24-7 Intouch, we are dedicated to providing flexible account options for our clients to ensure they are satisfied with our services. We understand the importance of capitalizing on every customer service opportunity and will be there to help you along the way.

To learn more about our process and account management team, please contact our Shared Services Sales Team at 1-800-530-1121 today!

Want to know more or
just want to get started?

1-800-530-1121



Resources

24-7 Intouch Supports Customer Care Community at SOCAP Symposium 2014  More...

Loading...

Get your Customer Care Ramped Up for the Christmas Season. More...

White Papers produced by 24-7 Intouch provides in-depth analysis and information relating to contact centers and outsourcing. More...