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Support and Training
To enforce high quality standards, our multilingual customer service agents are critically assessed in the interview process on their reading, writing, speaking and translation skills.
Consistency
Agents converse with callers in one language throughout the duration of their shift, increasing the quality of each call through consistency of communication.
Accent Neutral
Location of our centers and consistency of language being spoken ensures that we maintain accent-neutral queues in all languages.
Employee Premiums
We are constantly attracting bilingual agents by offering pay premiums for French and/or Spanish fluency.
Pricing Flexibility
Our clients have the flexibility of choosing voice plans for different levels of support to match their consumer demographics (e.g. 80% English and 20% Spanish required).
Billing Advantage
Clients are billed separately for each language so that spending and consumer type can be tracked based on language support.
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