Our contact center agents are not only at the core of our business, but are the individuals at the front of yours – answering customer inquiries and representing your brand. This is why 24-7 Intouch uses extensive recruitment and retention practices to ensure the best, hard working people are consistently staffed to provide and maintain high quality service levels.
Applicants are also assessed on behavioral tendencies within various situations. For example, candidates may be measured on their ability to work as part of a team and/or individually, how well they can deal with sudden problems or issues, how well they can manage emotions during stressful periods and their ability to take initiative during busy times. If an applicant is successful in all interview stages, reference checks are made before a position is offered.
Employee retention is important to any organization but in the contact center industry, keeping quality agents and managers is crucial. 24-7 Intouch understands the value of satisfied employees, which is why within our contact and call centers there are numerous motivational programs and positive incentives in place.
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