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Solutions
Enhance professionalism and increase customer satisfaction with our flexible and affordable communication solutions catered to your small to midsize business.
 

Customer Service

Improve customer satisfaction and increase your professionalism with a team of specially trained and managed call center agents, powered by industry-leading technology.

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Order Taking

Increase sales and average order size through fully integrated web-based order taking services on a 24x7x365 basis. 24-7 Intouch has the capacity and capability to handle any call volume and any size of product catalog.

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Live Chat

Reduce support costs and provide real-time service by offering Live Chat on your website. An all-in-one solution that combines LivePerson’s industry-leading live chat technology with 24-7 Intouch certified chat agents and a specialized management structure.

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Email Response

Reduce administrative work in your office and limit the frustrations of your customers due to untimely responses. Let 24-7 Intouch manage your customers’ email inquiries to ensure appropriate responses are received quickly and with accuracy.

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Direct Response

Get the most out of your media buys through 24×7×365 direct response support for your marketing campaign. Whether for advertisements on network and cable television, radio, newspapers, direct mailings or the Internet, our call center team is standing by.

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Emergency Response

Critical and urgent calls require specific handling expertise for information to be delivered quickly and accurately. 24-7 Intouch agents promptly respond with knowledge in a confident, calming tone.

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Live Receptionist

Build a professional image with around-the-clock call center service. Our friendly and professional agents will take your calls during the day, at lunch or after business hours.

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Lead Gathering

Never miss another valuable sales lead. Our agents will answer your call and gather critical information, ensuring it is recorded accurately, efficiently, and with a friendly and professional mannerism.

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Conference & Registration

Event planning requires detail, planning and focus. Outsource your conference and event registration activities to 24-7 Intouch call center and focus your attention on other logistics related to your event.

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24 Hour Help Desk

80% of your customer questions fall within 10 questions of less. 24-7 Intouch’s Help Desk call center agents are always available to answer first-tier questions for your company, providing customers with help and attention during urgent technical issues.

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Complementary Services

Enhance your sales and customer service strategy with solutions that complement your business. Receive cost discounts and a free assessment from our leading partners in payment processing, fulfillment, web design, IVR, customer self service and more!

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Features of our Shared division include:

  • 24x7x365 service  - after hours, weekends, holidays included
  • An abundant pool of highly trained and certified sales and customer service agents
  • Professional account setup and management with our Client Services Team
  • Per-minute pricing packages and low set up costs makes getting started easy and affordable
  • Included toll-free number and no extra telecom charge fees
  • Services offered in 3 languages (English, French & Spanish) 
  • Services offered across all communication channels – phone, live chat and email
  • Proven experience and quality in award-winning call center services

Resources

24-7 Intouch Partners With Red Robin to Drive Innovation in Customer Engagement More...

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Get your Customer Care Ramped Up for the Christmas Season. More...

White Papers produced by 24-7 Intouch provides in-depth analysis and information relating to contact centers and outsourcing. More...


24-7 Intouch’s Shared Division offers award-winning contact center solutions that meet the needs and outsourcing goals of your business. Our complete contact center is built around talented and experience people, proven management processes, and investment in  the most advanced technology in our industry.

With over 10 years of experience, we have proven success in building true relationships with our clients, providing them with the services and flexibility needed to compete directly with the larger players in their industry. Our multichannel solutions are built not only to meet your short term goals, but also intended to go beyond and assist in serving your long-term plans and strategies to increase sustained revenue and deliver lifetime customer satisfaction and loyalty.