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Convert Leads and Conduct Up-Sells
All agents undergo Sales Certification training, giving them the tools needed to not only focus on each individual call and provide outstanding service, but to recognize cross-sell and up-sell opportunities to increase order size.
Call Spike Management
24-7 Intouch coordinates with you and your media-buying agency to allow for optimum staffing levels during high-volume call spike periods, both short and long term. Meanwhile, constant monitoring of call flow provides data to make adjustments to complex call projection models, as needed.
Dependable People & Technology
Proven scheduling, staffing and personnel management systems ensure every interaction in the call center is processed quickly and accurately.
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