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Sales Focused Order Taking Specialists
Agents are specifically trained to handle each call as a valuable sales opportunity and use scripted up-sell and cross-sell techniques to increase the average value of each order.
Streamlined Sales Channels
Using a web-enabled call center allows our agents to enter orders directly through your existing e-commerce website, streamlining sales and fulfillment channels.
Frontline FAQ Support
Agents can take your orders and handle front-line customer inquiries. Our proprietary Merlin Agent Interface™ and scripted Frequently Asked Questions (FAQs), allow our agents to answer questions related to your products and business easily and with accuracy.
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