Order Taking

24-7 Intouch offers fully integrated web-based order taking services on a 24x7x365 basis. We have the capacity and capability to handle any call volume and any size of product catalog. We offer real-time credit card processing and inventory tracking to maintain a seamless sales channel.

Learn how 24-7 Intouch Order Taking Services can bring success to your customer service approach and sales strategy:

Sales Focused Order Taking Specialists

Agents are specifically trained to handle each call as a valuable sales opportunity and use scripted up-sell and cross-sell techniques to increase the average value of each order.

Streamlined Sales Channels

Using a web-enabled call center allows our agents to enter orders directly through your existing e-commerce website, streamlining sales and fulfillment channels.

Frontline FAQ Support

Agents can take your orders and handle front-line customer inquiries. Our proprietary Merlin Agent Interface™ and scripted Frequently Asked Questions (FAQs), allow our agents to answer questions related to your products and business easily and with accuracy.

Realize the many benefits of our Order Taking Solution today:

  • Accurate and thorough order captures of all your client information
  • Decreased average call and wait times with 24 hour support
  • Increased customer satisfaction and loyalty through quality call handling
  • Cross-sell and up-sell opportunities to increase your average order value
Call our Shared Services Sales Team at 1.800.530.1121 to learn more about how to get started with our Order Taking Solution today.

Want to know more or
just want to get started?

1-800-530-1121

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Resources

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