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About Us > Executive Team
EXECUTIVE TEAM
Behind our successful front line is a great management team. Meet the
innovative executives that lead our teams:
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Greg Fettes
President and Chief Executive Officer
As President and CEO of 24-7 INtouch, Greg Fettes is the driving force
behind the company’s consistent growth and success. With his
entrepreneurial vision and commitment to his employees, he has
taken the company to new heights and expanded markets. Greg has
been involved in all aspects of the business |
and is primarily responsible for
developing strategic growth initiatives and directing the
overall operation of the business.
Greg attended Bentley College and the University of Western Ontario, and
holds a BA in Industrial and Organizational Psychology. |
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Jeff Fettes
Executive Vice President and Chief Information Officer
As Executive Vice President and Chief Information Officer, Jeff
Fettes oversees the technological structure of 24-7 INtouch and
the delivery of all professional services to our clients,
including custom IT development, account management, and graphic
design. Jeff’s entrepreneurial spirit |
and commitment to offering flexible
solutions to our clients, has created a competitive reputation
for 24-7 INtouch as a
leading provider of innovative technology and quality service in the
call center industry.
Jeff attended Babson College and University of Southern Florida,
and has attained several university degrees focusing in the
areas of Marketing and Information Technology. Jeff brings 10
years of experience in IT and Web Design to 24-7 INtouch. |
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Dominic Poissant
Vice President, Finance
As Vice President of Finance, Dominic Poissant is responsible for the
direction and execution of the company’s financial plan, budgeting, and
cost controls. Dominic comes from a broad background in accounting and
has been involved in management accounting for over 17 years. |
| Dominic is a designated CMA from the Canadian Institute of Management
Accounting. |
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Patricia Fraser
Vice President, Operations
Patricia Fraser joined 24-7 INtouch in 2005, bringing over 15 years of
experience in the outsourced contact center industry. Patricia is
responsible for the overall operations of the business including the
inbound call center, outbound center, human resources, training,
workforce management and quality control. |
Before 24-7 INtouch, Patricia was the Director of Operations for Minacs
Worldwide Inc., a 600-seat call center operation in Belleville, Ontario.
Throughout her career, she has worked as an executive at many of the
largest call center outsourcers in Canada including Telespectrum, Stream
International, Ark E-tail Services, and Minacs Worldwide.
Patricia holds a Bachelor of Science degree from the University of
Toronto. |
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Mike Warren
Vice President, Technology
As Vice President of Technology, Mike is responsible for the day-to-day
management of IT, including all programming and networking. Mike has
successfully managed central technical projects of 24-7 INtouch,
including new technology implementation, software development, and
network engineering. |
Prior to 24-7 INtouch, Mike was involved in leading-edge software
development for several years. He performed research and development for
Saskatchewan Telecommunications and helped conceptualize breakthrough
web products for a start-up in Saskatchewan, Shop.com.
Mike holds a Bachelor degree in Electrical Engineering and one in
Computer Science. He achieved both at the University of Saskatchewan. |
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Maya Kotecha
Director, Marketing & Corporate Strategy
As Director of Marketing and Corporate Strategy, Maya plays a lead role
in ensuring 24-7 INtouch remains focused on achieving its growth
objectives. She directs and oversees the company’s marketing
initiatives and SMB sales division, leads departmental strategy and business planning
processes, and supports the CEO in development and implementation of
acquisitions and other non-organic growth strategies. |
Maya holds a Bachelor of Business
Administration in Marketing and Finance from Simon Fraser
University in British Columbia, and a Bachelor of Science Degree
from the University of Manitoba.
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Michael Embury
Director, Human Resources & Training
As Director of Human Resources and Training, Michael leads the
overall development and direction of human resources and training
departments for all 24-7 INtouch facilities. He is responsible for
all areas of employee relations including selection and recruitment,
compensation, benefits, employee training and organization
development, labor relations, policy development, and risk
management. |
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Michael brings over 10
years of direct experience in the contact center industry to 24-7
INtouch, previously holding management positions within other
outsourced contact centers in Manitoba. Michael is an active
participant within various HR organizations in Winnipeg, including
the Manitoba Contact Center Association (MECCA), HRMAM, and the
BUILT Network.
Michael studied Business
Administration at both the University of Winnipeg and the University
of Manitoba where he completed his degree in Human Resource
Management.
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