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JOB POSTINGS
Named one of Canadas top 50 emerging growth companies by Profit
Magazine, 24-7 INtouch provides an exciting work environment with great
opportunity for career development. Please browse through our current
job postings below. Only
applicants selected for an interview will be contacted:
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TEAM MANAGER - WINNIPEG
The Team Manager will be responsible for providing leadership to a group
Team Leaders and call centre agents ensuring performance objectives and
client performance standards are met. You will also manage activities in
an assigned area in the operations department.
IN THIS ROLE YOU WILL:
Drive operations performance for assigned lines of business and ensure
that contractual Service Levels are being achieved.
Monitor statistical data regarding productivity and performance and
make recommendations based on this data.
Ensure that assigned line of business Service Levels are met with
optimum quality and service.
Hire, manage, develop, and evaluate the production of staff to ensure
that proper methods and techniques are used to achieve the highest
levels of quality and service to meet client goals.
Meet with operations staff to resolve problems and ensure that client
goals are being met.
Responsible for monitoring daily call volume and compiling data for
daily profit estimates.
Develop and implement new operating methods and procedures to
eliminate problems and improve quality of service.
Assist with the maintenance of client relationships for assigned lines
of business.
Ensure that all production systems and equipment are operating
optimally. Resolve any problems in a timely manner.
Participate in training classes to introduce new employees to the
company and evaluate the progression of classes.
Develop and implement motivational and training activities and/or
awards to encourage improved productivity level and positive employee
morale.
YOU HAVE:
Completed High School Diploma or equivalent with some Post Secondary
education.
3-5 years experience in the call center industry with at least 2 years
in a managerial capacity.
A background in client relationship management and front-line
supervisor development.
Experience maintaining and developing operational statistics,
financial management information, and results reporting.
Strong verbal and written communication skills
If you are interested in this position and qualified, email your resume
to careers@24-7intouch.com. Please make the subject of the email "Team
Manager - Winnipeg Application".
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TEAM LEADER - WINNIPEG
IN THIS ROLE YOU WILL:
Manage, coach, motivate, train, call monitor a group of 10-20 inbound
customer service representatives.
Recognize opportunities for improvement by analyzing various
situations, recommend solutions, and provide follow up.
Meet or exceed quality and statistical targets.
Create a positive, productive team atmosphere.
YOU HAVE:
2-5 years of call centre experience (or other customer service
oriented industry experience such as retail, hospitality, etc.)
1-2 years of supervisory or trainer experience.
Leadership skills and team orientated approach.
Excellent written and verbal communication.
Proven time management and organizational skills.
Ability to work in a dynamic, fast-paced environment and meet
deadlines.
Ability to work a variety of shifts, evenings and weekends as
required.
If you are interested in this position and qualified, email your resume
to careers@24-7intouch.com. Please make the subject of the email "Team
Leader - Winnipeg Application".
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Customer Care Representatives
WINNIPEG FACILITY
The Customer Care Representative is the contact for customers needing
assistance with inquiries, new service/order requests, or changes in
existing services and orders.
IN THIS ROLE, YOU WILL:
Provide 24-7 INtouch clients with exceptional customer service
Handle inbound customer inquiries via phone, fax, email, website and chat
Take orders via phone, fax, email, website and chat
Deal with customer complaints in a timely manner
Ensure proper security procedures are followed on all calls
Multi-task while handling up to 3 calls at one time
Demonstrate call control while maintaining high level of
professionalism
Respond to customer needs by asking appropriate questions and
overcoming objections
Close calls in an appropriate manner
YOU HAVE:
A high school diploma (or equivalent)
The ability to work 15-30 hours/week
Previous customer service experience considered an asset
Typing speed of 35 wpm
Intermediate knowledge of the Internet and Microsoft Office
If you are interested in this position and qualified, email your resume
to careers@24-7intouch.com. Please make the subject of the email "Customer
Care Representative Application".
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Customer Care Representatives
REGINA FACILITY
The Customer Care Representative is the contact for customers needing
assistance with inquiries, new service/order requests, or changes in
existing services and orders.
IN THIS ROLE, YOU WILL:
Provide 24-7 INtouch clients with exceptional customer service
Handle inbound customer inquiries via phone, fax, email, website and chat
Take orders via phone, fax, email, website and chat
Deal with customer complaints in a timely manner
Ensure proper security procedures are followed on all calls
Multi-task while handling up to 3 calls at one time
Demonstrate call control while maintaining high level of
professionalism
Respond to customer needs by asking appropriate questions and
overcoming objections
Close calls in an appropriate manner
YOU HAVE:
A high school diploma (or equivalent)
The ability to work 15-30 hours/week
Previous customer service experience considered an asset
Typing speed of 35 wpm
Intermediate knowledge of the Internet and Microsoft Office
If you are interested in this position and qualified, email your resume
to hr@24-7intouch.com. Please make the subject of the email "Customer
Care Representative Application".
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INSIDE SALES EXECUTIVE
The Inside Sales
Executive will follow up on warm contacts and interface
with senior-level executives of U.S. based companies to develop
positive rapport to effectively sell 24-7 INtouch communication
solutions.
IN THIS ROLE,
YOU WILL:
Responding quickly and efficiently to inbound
sales leads generated from various company marketing campaigns
Identifying and prospecting potential clients to
generate new large business accounts
Maintaining and updating prospects and clients
in the 24-7 INtouch Customer Relationship Management application;
proposal writing
YOU HAVE:
Minimum Bachelors Degree required
Excellent communication, grammar, and writing
skills, with the ability to communicate effectively over the phone
Work-related experience in Sales, Customer
Service, and/or Marketing
Skilled at identifying decision makers and
building executive relationships
Strong personal planning and work organization
skills
Knowledge and proficiency in using Microsoft
Office Tools
Outgoing personality, creative, with a positive
attitude
Passion for sales and building long-term
relationships
WE WILL PROVIDE:
A customized, proprietary CRM tool to manage
your clients and sales activities
Access to search and download thousands of
businesses, including up-to-date information on executive contacts,
performance, current competitors, and company strategies.
An aggressive commission structure with NO CAP.
Friendly and dynamic office environment, where
all employees are encouraged to express their ideas.
If you are interested in this position and qualified, email your resume
to
torontohr@24-7intouch.com. Please make the subject of the email "Inside
Sales Executive Application".
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