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Happiness is an Attitude – The Importance of a Smile

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Another one of our 10 Things is ‘Happiness is an Attitude’. This principle is extremely important, yet very simple to achieve. Using this idea to help foster positivity within a company’s human resources team helps to create and maintain employee happiness.

It’s human nature that we want to be around happy people who make us feel good. The average employee spends about 90 000 hours at work in their lifetime. The impact our attitude has on one another is exponential! That’s why we work hard to create working environments that are supportive, approachable and that foster relationships. Happiness is an attitude, but it is also an action. No one wakes up happy every single day, but if you commit yourself to the cause it won’t be long before you feel great. More…

Are You Delivering the Right Mobile Engagement?

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It’s no surprise that companies are engaging with their customers via mobile devices. Companies have seen an exponential growth in the number of mobile users and interactions from mobile devices across every industry, ranging from retail and e-commerce, to the financial services sector, to the travel and hospitality industry. In fact, according to recent studies, mobile transactions accounted for more than 30% of all transactions in 2015, while 61% of customers will leave a site if it is not mobile-friendly.

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We Obsess About Our Clients – The Importance of Customer Experience

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Our 10 Things act as the guiding principles of our organization’s belief structure and relate back to our purpose behind what we do. “We Obsess About Our Clients” is one of these principles, and is especially relevant when we’re talking about Customer Experience. We are proud to say that we not only obsess about our clients, but also the customers of our clients.

The obsession should start from the moment onboarding begins by making sure they feel welcomed into the “family”. True to most family dynamics, companies won’t always agree with their clients (and vice versa). Despite any disagreements during the relationship, maintaining an open and honest dialogue in order to find the best solutions together is key. Utilizing a Roadmap tool is also beneficial, which allows continuous critical discussions and updating of the client’s annual goals on a rolling basis. The success of your clients should be at the core of everything you do, so inturn, their goals and targets become your focus. More…

24-7 Intouch Sponsors Customer Response Summit in Phoenix

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24-7 Intouch is proud to sponsor the Execs in the Know Customer Response Summit (CRS) that will be held at the JW Marriott Desert Ridge Resort & Spa in Phoenix, Arizona from February 23-26, 2016.

Matt Wheatley, Vice President of Customer Experience at 24-7 Intouch, will be leading an  interactive session and sharing insights on how to improve the customer journey by identifying key areas where companies can deliver innovative personalized experiences that will ensure immediate engagement and empowered agents.

“One key component to making a lasting, positive impression on your customers is through the personalization of the consumer experience”, said Wheatley. “I look forward to sharing innovative ideas at yet another great summit put on by Execs in the Know.”

Execs in the Know aims to provide insightful content and build a community that learns from one another through industry events, peer to peer collaboration, networking, and industry employment opportunities.

For more information on CRS Phoenix, or to see the agenda please visit the Execs in the Know website

24-7 Intouch to sponsor SXSW Accelerator Startup Competition

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24-7 Intouch is proud to be the premier sponsor of the  eighth annual South by Southwest (SXSW®) Accelerator startup competition on Saturday, March 12 and Sunday, March 13 2016. The competition will take place in SXSW’s Startup Village® with a total of 48 interactive technology companies presenting their ideas, innovations, products or services.

Greg Fettes, President and Chief Executive Officer of 24-7 Intouch, will be serving as one of the official judges of the Accelerator, and will help determine which finalists have the most innovative product or service. “I’m looking forward to meeting all of the amazing talent at this year’s Accelerator”, says Fettes. The advances in emerging technology that have come out of the SXSW Accelerator in the past are extremely impressive, and I have high expectations for this year as well”. More…

24-7 Intouch to present in mobile customer engagement webinar

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Ryan Brummond, Director of Solutions at 24-7 Intouch, will be presenting in an upcoming webinar on February 2, 2016 with Aberdeen Group and BoldChat by LogMeIn entitled ‘Mobile Customer Engagement for Retailers: How to Move Beyond Hype to Success’.

The webinar will include key learnings from the 2015 holiday season and tips for success in 2016, steps to blend mobile engagement with your omni-channel program, and how proactive communications can drive engagement and reduce cart abandonment.

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Captivating Millennial Buyers

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Digital natives, generation Y, “selfie” takers, millennials: call them what you will. This demographic of customer is a force to be reckoned with. Millennials have a need for immediate satisfaction and have extreme expectations. If unsatisfied, they are the first to jump on Twitter and let the world know. They are valuable customers with lots of buying power and are known to influence the buying decision of people around them. The statistics are mind blowing. By 2017 they’ll have more spending power than any other age group. They had an estimated purchasing power of 2.45 trillion in 2015.  Set to be the largest consumer generation in history, engaging them is pivotal to your business. So, how do we keep them happy ensuring their business is coming your way? Micah Solomon of Forbes breaks down 7 strategic ways of serving your millennial customer in a way they’ll understand and appreciate.

Read more here.

Finding the Right Partner for Your Business

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In Tuesday’s blog, we talked about the importance of customer service in startups, and how ensuring consistent service through an outsourced relationship can be a great move for your business. Today, we are examining some of the important considerations to look at before you outsource your customer service.

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Exploring Customer Service in Startups

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Nothing provides you with the opportunity to try on multiple hats like working for a startup. Even though each person may be assigned a different title, most days everyone does a little bit of everything. In this kind of environment, it can be difficult to provide consistent customer service.

As you try to grow and scale your business, it is important to pay attention to how your business handles customer service. In his article, Customers Seal the Fate of Startups, Singla discusses how focusing on the customer helped him to turn his startup into a success:

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24-7 Intouch to Sponsor the NHLPA Charity Fashion Show and VIP Party!

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24-7 Intouch is proud to be the official sponsor of the NHLPA Charity Fashion Show and VIP Party! The National Hockey League Players’ Association (NHLPA) will be hosting this event in support of five local Player chosen charities, as well as the Winnipeg Jets True North Foundation.

The NHLPA Fashion Show will feature Jets players walking down the runway in top brand fashions, and will take place at the RBC Convention Center in Winnipeg on December 8th, 2015.

Proceeds from the show will directly support the Boys and Girls Club of Winnipeg, KidSport Winnipeg, the Children’s Hospital Foundation of Manitoba, Marymound and Can DO People Inc., as well as the Winnipeg Jets True North Foundation.

24-7 Intouch is proud to support an event where the proceeds will directly support disadvantaged kids in and around Winnipeg. This high-energy event is sure to be a hit, with the Players stepping up for a night of fashion and philanthropy. Tickets are going fast, and are currently available for purchase on Ticketmaster.ca. For more information on the NHLPA Charity Fashion Show, please visit the NHLPA website.

24-7 Intouch has previously supported charitable causes such as the Motionball Marathon of Sport, the Mark Scheifele Golf Tournament and Hockey Camp, and Red Nose Day 2015 among others.

About the National Hockey League Players Association

The National Hockey League Players’ Association (NHLPA), established in 1967, is a labour organization whose members are the players in the National Hockey League (NHL). The NHLPA works on behalf of the players in varied disciplines such as labour relations, product licensing, marketing, international hockey and community relations, all in furtherance of its efforts to promote its members and the game of hockey. In 1999, the NHLPA launched the Goals & Dreams fund as a way for the players to give something back to the game they love. Over the past 16 years, more than 70,000 deserving children in 34 countries have benefited from the players’ donations of hockey equipment. NHLPA Goals & Dreams has donated more than $23-million to grassroots hockey programs, making it the largest program of its kind. For more information on the NHLPA, please visit www.nhlpa.com.