If you have ever played a video game you probably have a pretty good idea of how engaging they can be. They encourage you to succeed by establishing and achieving goals and rewards, such as unlocking new stages or levels. They also create fun and exciting competition with your peers.
So, how can contact centers employ these features to motivate their agents and keep them engaged? It’s called gamification, and it taps into people’s fundamental desire for competition, collaboration and status through rewards, badges or points, turning work into game-like interactions to stimulate employee engagement. By implementing challenges, contests and achievements in the workplace, employers can encourage their agents to meet their goals, compete to win and become more passionate in their jobs. More…
From June 20 – 22, 24-7 Intouch proudly sponsored the Mark Scheifele Hockey Camp and Golf Tournament in support of KidSport Winnipeg. The KidSport organization provides assistance to families who would otherwise be financially unable to have their children participate in sports.
To see more photos of our team in action, please visit our Facebook page. Thanks to everyone who made it possible and congratulations to all involved!
24-7 Intouch Announced as Title Sponsor for First-Annual Mark Scheifele Golf Tournament and Hockey Camp
WINNIPEG, MANITOBA – June 15, 2015 – 24-7 Intouch announced today their title sponsorship of the first annual Mark Scheifele Golf Tournament and Hockey Camp in support of KidSport Winnipeg. The hockey camp runs June 20 and 21 at Gateway Community Centre and the golf tournament follows on June 22, 2015 at Niakwa Golf and Country Club.
Loyalty defined by Miriam Webster: The quality of being loyal to someone or something. A strong feeling of support or allegiance.
Loyalty defined by consumer affairs: They love us and want to stay, hooray! (but maybe just for today…..)
This was the theme at the SOCAP Canada community spring event held May 28th in beautiful Montreal, Quebec.
The steps to developing consumer loyalty are directly tied to the way we treat the relationship with our consumers and how we meet expectations in an environment that’s always changing. More…
On Thursday, May 21, 24-7 Intouch was proud to support Red Nose Day by providing phone support for donation calls during its airing. The live telethon raised millions to support children and young people living in poverty all around the world.
To see more photos of our team supporting this great cause, please visit our Facebook page.
We don’t need to see these statistics to know the importance of employee engagement. It’s a common challenge we all face, and something that takes focused effort each day to make a change over the long run. We implement incentive programs, organize social committees, hold office gatherings and more, all in hopes of raising spirits to translate that into improved retention and increased levels of customer service. In short, that’s the ideal.
Every company wants a happy, engaged workforce and there are numerous studies and research that validate the benefits in terms of retention, experience and overall job satisfaction. Fully committing to an engaged culture with employee experience as a core value and purpose requires relentless effort and focus.
“70% of buying experiences are based on how the customer feels they are being treated”
(McKinsey & Company Consumer Report)
Simply stated, but a strong statement. Regardless of what your surveys and data tell you, insight into the customer experience is based on their personal sentiment, information that may not be accurately captured in any report. More…