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24-7 Intouch to Sponsor the NHLPA Charity Fashion Show and VIP Party!


24-7 Intouch is proud to be the official sponsor of the NHLPA Charity Fashion Show and VIP Party! The National Hockey League Players’ Association (NHLPA) will be hosting this event in support of five local Player chosen charities, as well as the Winnipeg Jets True North Foundation.

The NHLPA Fashion Show will feature Jets players walking down the runway in top brand fashions, and will take place at the RBC Convention Center in Winnipeg on December 8th, 2015.

Proceeds from the show will directly support the Boys and Girls Club of Winnipeg, KidSport Winnipeg, the Children’s Hospital Foundation of Manitoba, Marymound and Can DO People Inc., as well as the Winnipeg Jets True North Foundation.

24-7 Intouch is proud to support an event where the proceeds will directly support disadvantaged kids in and around Winnipeg. This high-energy event is sure to be a hit, with the Players stepping up for a night of fashion and philanthropy. Tickets are going fast, and are currently available for purchase on For more information on the NHLPA Charity Fashion Show, please visit the NHLPA website.

24-7 Intouch has previously supported charitable causes such as the Motionball Marathon of Sport, the Mark Scheifele Golf Tournament and Hockey Camp, and Red Nose Day 2015 among others.

About the National Hockey League Players Association

The National Hockey League Players’ Association (NHLPA), established in 1967, is a labour organization whose members are the players in the National Hockey League (NHL). The NHLPA works on behalf of the players in varied disciplines such as labour relations, product licensing, marketing, international hockey and community relations, all in furtherance of its efforts to promote its members and the game of hockey. In 1999, the NHLPA launched the Goals & Dreams fund as a way for the players to give something back to the game they love. Over the past 16 years, more than 70,000 deserving children in 34 countries have benefited from the players’ donations of hockey equipment. NHLPA Goals & Dreams has donated more than $23-million to grassroots hockey programs, making it the largest program of its kind. For more information on the NHLPA, please visit

Bring In Your Parents Day

On Friday, November 20th, we hosted our first ever Bring In Your Parents Day! We wanted to give our parents a chance to see where we work, and learn a little bit more about what we do in our second homes. Throughout the day, we showed our parents around our office, introduced them to our coworkers at a wine and cheese reception, and thanked them for their continued support.

Part of our thank you was a video that we showed to our parents highlighting who we were bringing, what our parents think we do at work, and the best career advice they have ever given us. Check out our video here!

At 24-7 Intouch, what we love most about our home is who we share it with, and we felt that this was a great opportunity for our employees to foster a connection between their work and home lives.

Bring In Your Parents is a LinkedIn initiative that served as the inspiration for our event. This initiative was created to give employees a chance to thank their parents, and give parents an opportunity to learn about what their children really do at work. Please visit LinkedIn to learn more about how Bring In Your Parents can impact you, your parents, and your business.

CX a Critical Success Factor in 2016

Personalizing the customer experience (CX) has been on the radar of most consumer-centric companies and executives over the last 12 months. Whether it be streamlining the omnichannel experience to become more nimble to how customers want to be served and communicated with, or using big data to drive a more individualized shopping experiences, the way brands win with their customers has never been more important.


Preparing Your Online Channels for the Holidays


Studies show that when it comes to holiday shopping, it is never too early to start preparing for an influx of customers. According to the National Retail Federation, more than 40% of Americans have already begun their holiday shopping, and 46% will be shopping online. The number of online holiday shoppers in 2015 will be up from last year, and retailers should begin thinking about how they can prepare their online channels to best serve customers. More…

Chalkboard Conversations at SOCAP AC 2015

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This year’s SOCAP Annual Conference was held at the Diplomat Resort and Spa in sunny Hollywood, Florida from October 18-22. We had the pleasure of not only attending many fantastic sessions, but hosting our own, entitled “Customer Engagement: Aligning Inside to Win on the Outside”. This interactive session was presented by Matt Wheatley, our VP of Customer Experience, and Sean Ellis, Customer Experience Partner Operations Manager North America at Airbnb.

Ultimately, having a successful customer engagement strategy creates operational and cultural alignment that engages your entire organization, generates excitement, innovation, and continuous improvement and growth. This strategy is your organization’s “why” – your purpose, cause, or belief that allows you to convey passion for your employees and clients, and grow your business.

We decided to take this idea, and share it with our fellow Customer Care enthusiasts at SOCAP! Our booth included chalkboard-topped tables where individuals were asked to think about what their passion is, and write the answer down on our tables. We had a ton of amazing responses to this question that were visible at our booth all conference long.

The responses we received were as unique as the individuals that wrote them, and they gave us a deeper look into the motivators of other professionals in our industry. Everyone loved the interactive nature of our booth, and we left feeling inspired by the positive energy of the people around us.


Customer Service Week 2015


Customer Service Week took place October 5-9th, 2015 and we celebrated this year’s Everyday Heroes theme with popcorn & karaoke, cake & coffee, a chili cook-off, and a superhero photo shoot. We recognize that our success is due to the contributions of each employee, and we are so thankful for our amazing team!

To see more photos of our team enjoying Customer Service Week, visit our Facebook Page.

What Customer Service Week Means to Us

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It’s that time of year again! Customer Service Week is in full swing, and we thought we would take the time to share with you what Customer Service Week means to us. In order to celebrate the hard work our team members put in each day, we decided to participate in this year’s Customer Service Week theme Everyday Heroes. Aside from providing a great reason to dress up at work, for us, Customer Service week is about recognizing our agents, empowering our teams, and strengthening our commitment to providing an excellent customer experience. More…

24-7 Intouch to Present at the SOCAP Annual Conference

Hollywood, Florida

Matt Wheatley, Vice President of Customer Experience at 24-7 Intouch, along with a top innovator in the hospitality industry, will host an interactive session focusing on strategies of customer engagement at the SOCAP Annual Conference at the Diplomat Resort and Spa in Hollywood, Florida.

The session, entitled “Customer Engagement: Aligning Inside to Win on the Outside,” will be held Monday, October 19 at 10:30am, and will focus on aligning all departments to the customer engagement strategy, taking a fresh perspective on the customer journey.

“A lot of people think that the customer journey is a job solely for the operations team and contact center agents, says Wheatley. “I am excited to bring attention to the huge benefits companies can reap if they align all departments to their customer engagement strategy.”

The annual conference takes place from October 18-22. For more information about the SOCAP Annual Conference, please visit our website.

About SOCAP International

Founded in 1973, the Society of Consumer Affairs Professionals in Business (SOCAP International) represents a thriving global profession of best-in-class customer care experts across all industries. SOCAP is a member-driven organization committed to promoting customer care and customer engagement as a competitive advantage in business. The Association’s members include vice presidents, directors, managers and supervisors of customer care and consumer affairs from top Fortune/Forbes 1000 companies as well as hundreds of business partner organizations. SOCAP provides the educational tools and professional resources to help its members drive business transformation within their companies.

24-7 Intouch to Present at Frost and Sullivan’s 11th Annual Customer Contact Executive MindXchange

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Steve Muise, Vice President of Employee Experience at 24-7 Intouch, will be leading a Think Tank speakership at Frost and Sullivan’s 11th Annual Customer Contact Executive MindXchange. The event takes place October 18-21, 2015 at the Loews Coronado Bay Resort in San Diego, CA.

“There are so many misconceptions relating to what drives employee engagement,” said Muise. “Employee experience is something that 24-7 Intouch takes pride in, and I’m excited to share my knowledge with the Frost and Sullivan community.”

Muise’s session, titled ‘Focus on the Firsts: A New Approach to Employee Engagement and Retention’, will take place October 20 at 1:40pm. Key takeaways will include defining employee engagement versus employee experience, techniques to measure actual engagement rather than self-perceived engagement and success factors for engaging and retaining employees at every level or tenure in the organization.

About Frost & Sullivan
Frost & Sullivan enables clients to achieve best-in-class positions and strive to accelerate growth, innovation and leadership in their respective brands. The company’s Growth Partnership Service provides the CEO and the CEO’s Growth Team with disciplined research and best-practice models to drive the generation, evaluation, and implementation of powerful growth strategies.

Their one-of-a-kind Executive MindXchange format leverages mass brainpower. Jam-packed with dynamic networking activities and hands-on content, their programs are over 80% interactive.


Madox’s Warriors Superhero Run 2015!


On Saturday September 26, 2015 24-7 Intouch sponsored and participated in Madox’s Warriors Superhero Run in fight of childhood brain cancer. Madox’s Warriors is a Winnipeg non-profit organization created in honor of Madox Suzio, who sadly lost his battle with brain cancer at the tender age of 9. The Superhero Run had over 300 participants who showed up dressed in capes, and all things Superhero! All proceeds from the run go to The Cure Starts Now and The Dream Factory.

For more great pictures of this event, visit our Facebook page!